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Regional Operations Manager

2 months ago

Houston, Texas, United States Asset Living Full time
Job Summary

Asset Living is seeking a highly skilled and experienced Regional Manager to oversee the operations of a housing community portfolio. As a key member of our team, you will be responsible for managing all aspects of the portfolio, including personnel, leasing, maintenance, financial, and administrative functions.

Key Responsibilities
  • Personnel Management
    • Recruit, train, and develop on-site staff to ensure effective performance and compliance with company policies and procedures.
    • Conduct regular performance evaluations and provide coaching and guidance to staff members.
    • Manage employee relations, including conflict resolution and termination procedures.
    • Approve salary increases and ensure compliance with company compensation policies.
  • Financial Management
    • Develop and implement cost control and revenue improvement strategies to achieve the highest possible net operating income.
    • Prepare and manage operating budgets and forecasts.
    • Monitor and analyze financial performance, identifying trends and areas for improvement.
    • Develop capital improvement plans and proposals for the portfolio.
  • Strategic Leasing Management
    • Develop and implement marketing strategies to generate rentals and increase revenue.
    • Manage leasing operations, including showings, lease signings, and resident move-ins.
    • Develop and implement resident retention programs to improve resident satisfaction and reduce turnover.
  • Administrative and Maintenance Management
    • Ensure accurate and timely reporting of administrative and leasing data.
    • Manage emergency response and maintenance activities to minimize liability and ensure resident satisfaction.
    • Monitor and improve customer service and maintenance response times.
    • Plan and manage property resources, equipment, and supplies to ensure efficient operations.
  • Travel
    • This position requires travel, estimated at 25-50% of work time annually, for property visits, conferences, training sessions, and other business-related activities.
    Requirements
    • Class C property management experience required.
    • Support to multiple ownership groups required.
    • High School Diploma or Equivalent; Bachelor's degree preferred or four years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
    • Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
    • Ability to understand and perform all on-site software functions; basic computer skills required.
    • Must have basic knowledge of Fair Housing Laws and OSHA requirements.