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Regional Operations Manager

2 months ago

Houston, Texas, United States Asset Living Full time
Job Description

**Job Title:** Regional Operations Manager

**Company:** Asset Living

**Job Summary:

The Regional Operations Manager is a key leadership position responsible for overseeing the entire operations of a housing community portfolio. This role requires a strategic thinker who can manage all phases of operations, including personnel, leasing, maintenance, financial, administration, and risk management.

Key Responsibilities:

Personnel Management:

  • Develop and implement effective personnel management strategies to ensure the effectiveness of on-site staff.
  • Provide ongoing training, coaching, and guidance to staff to ensure compliance with company policies and procedures.
  • Deal effectively with performance problems, document issues, and communicate with direct supervisors and HR as necessary.
  • Prepare and approve salary increases for community managers and other team members.
  • Ensure all counseling statements, written evaluations, and salary requests are provided for review and delivered to the Human Resource department.
  • Approve timesheets and ensure hours are accurate, vacation and sick time are reported, and signatures are available.

Financial Management:

  • Achieve the highest possible net operating income through effective cost control and revenue and leasing improvement strategies.
  • Develop yearly operating budgets and forecasts.
  • Provide monthly written evaluations of income and expense line items that are significantly over budget.
  • Provide capital improvement suggestions for the future of the site.
  • Monitor all proposals and contracts for large projects at sites and check work in progress.
  • Monitor and maintain the timely receipt and reconciliation of deposits, rent collections, and charges.
  • Monitor and approve the timely receipt, reconciliation, and coding of all vendor invoices.

Strategic Leasing Management:

  • Develop a yearly marketing plan and utilize marketing strategies and systems.
  • Provide marketing strategies to generate rentals or for rent increases.
  • Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures are met, and reporting systems are accurate and up-to-date.
  • Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
  • Develop and implement resident retention programs.

Administrative and Maintenance Management:

  • Ensure all administrative and leasing reporting is accurate, complete, and submitted on a timely basis.
  • Assist with the emergency team for the property and ensure proper response and handling of all property emergencies within company guidelines.
  • Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
  • Maintain property appearance and ensure repairs are noted and completed on a timely basis.
  • Plan for and utilize property resources, equipment, and supplies economically.

Travel:

  • This position entails travel, estimated at 25-50% of work time annually, for property visits, conferences, training sessions, or other business-related activities.

Education and Experience:

  • Class C property management experience required.
  • Support to multiple ownership groups required.
  • High School Diploma or Equivalent; Bachelor's degree preferred or four years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
  • Ability to understand and perform all on-site software functions; basic computer skills required.
  • Must have basic knowledge of Fair Housing Laws and OSHA requirements.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.