Customer Service and Warehouse Specialist

2 weeks ago


Boise, Idaho, United States SOUTHERNCARLSON INC Full time

Company Overview
The vision of SouthernCarlson is to cultivate robust business relationships to understand our customers' unique requirements and deliver the highest quality service to enhance mutual profitability.

Position Overview
Are you experienced in customer-facing sales and warehouse operations? Do you have a passion for relationship-building? If you seek a role that allows you to engage in various facets of a business and provides opportunities for professional development, this position may be for you.

Key Responsibilities

  • Serve as the welcoming face of the company, greeting customers with professionalism and friendliness, while assisting with inquiries through various communication channels.
  • Engage in warehouse operations, including shipping, receiving, stocking products, and managing deliveries as necessary.
  • Foster customer relationships by effectively communicating product knowledge and identifying opportunities for upselling.
  • Contribute to merchandising efforts to optimize product placement and store presentation.
  • Handle multiple tasks efficiently, including answering calls, processing customer orders, and performing additional administrative duties as required.

Ideal Candidate Profile

  • Minimum qualifications include at least one year of experience in sales, sales support, or customer service, along with a High School Diploma or GED.
  • A minimum of one year of experience in a warehouse setting is essential.
  • Bilingual candidates are encouraged to apply.
  • Effective communication skills are vital for connecting with customers both in person and over the phone.
  • A growth mindset is important; candidates should be eager to learn about products to confidently address customer inquiries.
  • Proactive individuals who take initiative and possess a positive attitude will thrive in this role.
  • Strong relationship-building skills are essential for delivering exceptional customer experiences.
  • Technologically adept candidates who can assist customers through various platforms will excel.
  • Attention to detail and organizational skills are crucial for managing tasks and priorities with minimal supervision.

Benefits of Employment

  • Enjoy a daytime schedule with favorable hours.
  • Be part of a collaborative work culture.
  • Access opportunities for career advancement.
  • Receive a competitive benefits package, including health, dental, and vision coverage.
  • Participate in a 401k program with company matching.
  • Benefit from paid time off.

Note: Employment offers are contingent upon the successful completion of a background check and drug screening. SouthernCarlson, Inc. is an equal opportunity employer and does not discriminate against any employee or applicant based on age, race, religion, color, disability, sex, sexual orientation, or national origin.

Compensation Details
Pay Type: Hourly
Minimum Hiring Rate: $18.00
Maximum Hiring Rate: $20.00



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