Customer Service Operations Specialist
2 weeks ago
About Xylem:
Xylem is a premier global water technology enterprise committed to addressing the world's most pressing water challenges. With a workforce of 23,000 professionals across more than 150 nations, we are dedicated to delivering innovative and sustainable solutions that exceed customer expectations.
Position Overview:
The Service Center Specialist plays a pivotal role in managing the operational aspects of our service center. This position is integral to ensuring the smooth execution of sales and branch operations, focusing on customer contracts, billing, invoicing, and resolving administrative issues promptly.
Key Responsibilities:
To excel in this role, the individual must effectively manage the following tasks:
1. Handle incoming phone calls, online inquiries, and customer visits.
2. Coordinate logistics and operations, including scheduling technicians and deliveries.
3. Collaborate closely with customers and branch personnel to address concerns.
4. Process customer requests for rental quotes and order placements via various communication channels.
5. Document workflows and maintain accurate records of tasks.
6. Respond to product inquiries and direct complex questions to the appropriate personnel.
7. Manage order entries and ensure timely delivery in accordance with contractual agreements.
8. Assist with contract renewals and maintenance, including updates to purchase orders.
9. Support Service Shop Technicians with work orders and parts procurement.
10. Compile metrics and assist branch management in ensuring customer satisfaction.
Qualifications:
The ideal candidate will possess:
- A high school diploma or equivalent, along with two years of relevant experience.
- Forklift operation experience, with certification preferred.
- Proficiency in Microsoft Office Suite and basic mathematical skills.
- The ability to troubleshoot processes and a foundational understanding of circuit testing.
- Strong organizational skills and the capability to work autonomously on complex tasks.
- Excellent communication skills and the ability to collaborate across disciplines.
Work Environment:
This role may involve outdoor work in varying weather conditions and requires the use of personal protective equipment (PPE). Physical demands include regular sitting, standing, and lifting up to 50 lbs.
Compensation:
The estimated hourly wage for this position ranges from $22.00 to $28.00, influenced by factors such as experience and skill level. Xylem offers a competitive compensation package, including comprehensive benefits such as medical, dental, vision, 401(k) plans with company contributions, paid time off, and tuition reimbursement.
Diversity and Inclusion:
Xylem is an Equal Employment Opportunity and Affirmative Action employer, committed to fostering a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind and strive to create an environment where all employees feel valued and respected.
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