Retail Banking Specialist

2 weeks ago


Galveston, Indiana, United States First Farmers Bank and Trust Company Full time

Job Type:
Full-time

Description:

Position Title: Personal Banker

DEPARTMENT: Retail Banking

CLASSIFICATION: Non-Exempt

REPORTS TO: Branch Manager/Assistant Branch Manager

SUPERVISES: None

Position Overview:

The Personal Banker is trained in various aspects of retail banking to ensure an exceptional customer experience in every interaction. This role involves understanding clients' banking requirements and enhancing customer relationships by providing relevant products and services. Responsibilities include processing transactions, opening new accounts, and managing loan applications.

Key Responsibilities:

  1. Execute customer transactions, including cashing checks, managing deposits, withdrawals, and cashier's checks.
  2. Ensure daily cash drawer balance.
  3. Address and resolve customer inquiries and issues in person or via phone.
  4. Adhere to BSA/AML/OFAC regulations while identifying and reporting suspicious activities to management.
  5. Maintain confidentiality of customer information.
  6. Process cash advances, property taxes, and wire transfers as required.
  7. Manage the ordering of checks and related products for clients.
  8. Deliver high-quality customer service through comprehensive knowledge of banking products and services.
  9. Foster and retain customer relationships while seeking new business opportunities.
  10. Educate customers on the features and benefits of banking products and services, referring them to appropriate personnel when necessary.
  11. Conduct financial consultations and process applications for consumer loans, including home equity lines of credit.
  12. Open consumer and commercial deposit accounts while identifying opportunities to address financial needs.
  13. Follow up with new accounts using the 2-2-2 process.
  14. Input and process new deposit accounts, ensuring customer verification.
  15. Assist in verifying currency shipments and balancing cash machines and vaults.
  16. Perform Notary Public duties.
  17. Engage in personal development through online learning and training opportunities.
  18. Other duties and responsibilities may be assigned as necessary.
Qualifications:

  1. Report to the Branch Manager or Assistant Branch Manager for assigned duties.
  2. Strong cash handling skills and knowledge of relevant regulations are essential.
  3. Excellent communication and listening skills, with a commitment to quality service and attention to detail.
  4. Dedication to customer service, responding professionally to inquiries and issues.
  5. Ability to maintain confidentiality and work effectively in a team environment.
Working Conditions:
  1. Standard office environment.
  2. Extended periods of computer screen use.
  3. Moderate lifting of up to 25 pounds.
  4. Repetitive hand and arm movements.
  5. Some business travel may be required.


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