Retail Banking Specialist

2 weeks ago


Galveston, Indiana, United States First Farmers Bank and Trust Company Full time

Job Type:
Full-time

Position Overview:

The Personal Banker plays a crucial role in delivering exceptional service in the retail banking sector. This position is designed to be well-versed in all facets of banking operations to ensure a superior customer experience. The Personal Banker is tasked with comprehending clients' financial needs and fostering relationships by offering tailored banking solutions. Responsibilities include processing transactions, opening new accounts, and managing loan applications.

Key Responsibilities:

  1. Execute customer transactions, including cashing checks, processing deposits, withdrawals, and cashier's checks.
  2. Maintain daily cash drawer accuracy.
  3. Address and resolve customer inquiries and issues, both in-person and via phone.
  4. Adhere to BSA/AML/OFAC regulations, identifying and reporting suspicious activities to management.
  5. Uphold confidentiality and trust in all customer interactions.
  6. Facilitate cash advances, property tax payments, and wire transfers as required.
  7. Manage the processing and ordering of checks and related banking products.
  8. Deliver outstanding customer service through comprehensive knowledge of bank offerings.
  9. Enhance and retain customer relationships while cultivating new prospects.
  10. Educate clients on the features and benefits of banking products, referring them to specialists as needed.
  11. Conduct financial consultations and process applications for consumer loans, including home equity lines of credit.
  12. Open consumer and commercial deposit accounts, identifying opportunities for additional financial solutions.
  13. Follow up with new accounts utilizing the 2-2-2 process.
  14. Input and process new deposit accounts, ensuring customer verification.
  15. Assist in verifying currency shipments and balancing cash machines and vaults.
  16. Perform Notary Public duties.
  17. Engage in professional development through training and learning opportunities.
  18. Other duties may be assigned as necessary.

Qualifications:

  1. Accountable to the Branch Manager or Assistant Branch Manager for assigned duties.
  2. Strong cash handling skills and knowledge of relevant regulations are essential.
  3. Excellent communication and listening abilities, with a commitment to quality service and attention to detail.
  4. Dedication to customer service, responding professionally to inquiries and issues.
  5. Ability to maintain confidentiality and work effectively within a team environment.

Working Environment:

  1. Standard office setting.
  2. Frequent use of computer screens.
  3. Ability to lift moderate weights, up to 25 pounds.
  4. Repetitive hand and arm movements.
  5. Some business travel may be required.


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