Reception Specialist for San Luis Hotel

2 weeks ago


Galveston, Texas, United States San Luis Resort Full time

Position Overview:
A Guest Services Representative plays a crucial role in ensuring a welcoming atmosphere for all visitors. This position is dedicated to delivering exceptional service and support to guests throughout their stay.

Key Responsibilities:

  • Provide consistently positive, courteous, and professional service to guests, visitors, vendors, and fellow team members.
  • Facilitate the check-in process for arriving guests by completing necessary documentation and collecting payment information.
  • Manage the checkout process for departing guests, including payment collection and cash drawer management, while addressing any billing discrepancies.
  • Assist guests with inquiries regarding local entertainment and attractions, ensuring they have a memorable experience.
  • Generate and process standard reports, and assist in training new staff members as needed.
  • Foster positive relationships with both the public and employees at all times.
  • Handle guest complaints effectively, referring them to the appropriate personnel when necessary.
  • Support other departments with any guest-related requirements.
  • Maintain a clean, safe, and hazard-free work environment in your area of responsibility.
  • Perform additional duties as assigned by management.

Qualifications:

  • High school diploma or equivalent.
  • Experience in high-volume customer service settings.
  • Preferred: At least one year of experience in hotel front desk operations.

What We Offer:

  • A variety of benefit plans tailored to your needs.
  • Paid Time Off.
  • 401K retirement plan.
  • Opportunities for career advancement.
  • A positive and respectful workplace that values diversity.
  • Generous employee discounts on dining, retail, and hotel services.
  • Community engagement and volunteer opportunities.

Disclaimer: The information provided is a general overview of the responsibilities and qualifications for this position and does not encompass the complete job description, which includes all duties, skills, requirements, and working conditions associated with the role.

Pay Range:
USD $16.00 /Hr.



  • Galveston, Texas, United States San Luis Resort Full time

    **Job Summary**The San Luis Resort is seeking a skilled and experienced Cosmetologist to join our team at the spa. As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring their comfort and satisfaction throughout their spa experience.**Key Responsibilities****Hair Services**: Provide high-quality...

  • Front Desk Manager

    15 hours ago


    Galveston, Texas, United States San Luis Resort Full time

    Job Summary:The Front Desk Manager at San Luis Resort is responsible for ensuring the smooth operation of the Front Office in a professional and courteous manner, providing exceptional service to all guests. This role requires a strong focus on maintaining the highest standards of quality and customer satisfaction.Key Responsibilities:Leadership and...


  • Galveston, Texas, United States The San Luis Resort, Spa & Conference Center Full time

    About the RoleWe are seeking a skilled Bartender to join our team at The San Luis Resort, Spa & Conference Center. As a Bartender, you will be responsible for delivering exceptional experiences to our guests by providing positive, courteous, and professional service.Key ResponsibilitiesSeek to understand guests' needs while preparing beveragesDevelop a deep...


  • Galveston, Texas, United States San Luis Resort Full time

    Position Overview:A Front Desk Agent plays a crucial role in ensuring a welcoming atmosphere for guests at the San Luis Resort.Key Responsibilities:Deliver exceptional, courteous, and professional service to all guests, visitors, vendors, and colleagues.Facilitate the registration process for incoming guests by completing necessary documentation and...


  • Galveston, Texas, United States San Luis Resort Full time

    About the RoleWe are seeking a dedicated and enthusiastic Barback to join our team at the San Luis Resort. As a Barback, you will play a vital role in ensuring that our guests have a memorable and enjoyable experience.ResponsibilitiesSupporting Bartenders: Assist bartenders in maintaining a well-stocked bar area, ensuring they have the necessary supplies and...


  • Galveston, Texas, United States San Luis Resort Full time

    Position Overview:A Front Desk Agent plays a crucial role in ensuring a welcoming atmosphere for guests at San Luis Resort. This position requires a commitment to delivering exceptional service and creating memorable experiences for all visitors.Key Responsibilities:Provide consistently friendly, professional, and courteous service to guests, visitors,...


  • Galveston, Texas, United States San Luis Resort Full time

    Job Summary:The San Luis Resort is seeking a skilled and experienced Cosmetologist to join our team at the spa. As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring their comfort and satisfaction throughout their spa experience.Key Responsibilities:Provide high-quality hair and nail services to...


  • Galveston, Texas, United States San Luis Resort Full time

    About the RoleWe are seeking a dedicated and enthusiastic Barback to join our team at the San Luis Resort. As a Barback, you will play a vital role in ensuring that our guests have a memorable and enjoyable experience.ResponsibilitiesSupporting Bartenders: Assist bartenders in maintaining a well-stocked bar area, ensuring they have the necessary supplies and...


  • Galveston, Texas, United States The San Luis Resort, Spa & Conference Center Full time

    Position OverviewThe Retail Sales Associate plays a crucial role in enhancing the customer experience at The San Luis Resort, Spa & Conference Center. This position involves assisting customers in selecting the right products to meet their needs.Key ResponsibilitiesEngage with customers to understand their preferences and provide tailored product...


  • Galveston, Texas, United States The San Luis Resort, Spa & Conference Center Full time

    Position OverviewThe Sales Representative plays a crucial role in enhancing the shopping experience for our guests at The San Luis Resort, Spa & Conference Center. This position involves engaging with customers to assist them in selecting the perfect products that meet their needs.Key ResponsibilitiesProvide exceptional customer service by welcoming guests...


  • Galveston, Texas, United States The San Luis Resort, Spa & Conference Center Full time

    About the RoleWe are seeking a skilled Bartender to join our team at The San Luis Resort, Spa & Conference Center. As a Bartender, you will be responsible for delivering exceptional experiences to our guests by providing positive, courteous, and professional service.Key Responsibilities:Seek to understand guests' needs while preparing drinksPrepare and serve...


  • Galveston, Texas, United States San Luis Resort Full time

    Job Summary:The Beverage Manager is a key member of the San Luis Resort team, responsible for overseeing the coordination and direction of the hotel's beverage operation. This includes managing high-volume bar and lounge operations, while maintaining a profitable department and delivering high-quality products and services.Key Responsibilities:Leadership and...


  • Galveston, Texas, United States The San Luis Resort, Spa & Conference Center Full time

    Position OverviewThe Sales Associate plays a vital role in enhancing the customer experience at The San Luis Resort, Spa & Conference Center. This position is focused on assisting guests in selecting the perfect products that meet their needs.Key ResponsibilitiesCustomer Engagement: Actively engage with customers to understand their preferences and provide...


  • Galveston, Texas, United States The San Luis Resort, Spa & Conference Center Full time

    Position Overview:The Guest Room Cleaner plays a vital role in maintaining the cleanliness and hygiene of guest accommodations at The San Luis Resort, Spa & Conference Center.Key Responsibilities:1. Efficiently and thoroughly cleans guest rooms and bathrooms to meet established standards.2. Ensures all rooms are prepared and sanitized for incoming guests.3....


  • Galveston, Texas, United States The San Luis Resort, Spa & Conference Center Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Bus Person to join our team at The San Luis Resort, Spa & Conference Center. As a Bus Person, you will play a critical role in ensuring the dining room, lobby, service areas, and restrooms are clean, stocked, and visually appealing.Key Responsibilities:Consistently deliver exceptional service...


  • Galveston, Texas, United States San Luis Resort Full time

    Position Overview:Guest Services RepresentativeThe Guest Services Representative plays a crucial role in ensuring a warm welcome and exceptional service for all guests.Key Responsibilities:Deliver consistently positive, courteous, and professional service in every interaction with guests, visitors, vendors, and colleagues.Facilitate the registration process...


  • Galveston, Texas, United States San Luis Resort Full time

    Position Overview:Guest Services RepresentativeThe Guest Services Representative plays a vital role in creating a welcoming atmosphere for all visitors.Key Responsibilities:Deliver exceptional, courteous, and professional service to guests, ensuring a positive experience during their stay.Check in new arrivals by completing necessary documentation and...

  • Mixologist

    2 days ago


    Galveston, Texas, United States San Luis Resort Full time

    Job SummaryWe are seeking a skilled Mixologist to join our team at the San Luis Resort. As a key member of our hospitality team, you will be responsible for delivering exceptional beverage experiences to our guests.Key ResponsibilitiesGuest Service: Provide positive, courteous, and professional service to guests, visitors, vendors, and fellow...


  • Galveston, Texas, United States San Luis Resort Full time

    Job Summary:The Beverage Manager is a key member of the San Luis Resort team, responsible for overseeing the coordination and direction of the hotel's beverage operation. This includes managing high-volume bar and lounge operations, while maintaining a profitable department and delivering high-quality products and services.Key Responsibilities:Leadership and...


  • Galveston, Texas, United States San Luis Resort Full time

    Facilities Maintenance SpecialistThe Facilities Maintenance Specialist plays a crucial role in performing regular upkeep and repairs to guarantee the efficient functioning of hotel systems. This position demands a comprehensive skill set in various areas of hotel maintenance, including but not limited to carpentry, HVAC systems, electrical installations,...