Client Support Associate I
2 weeks ago
Position Overview
At AppFolio, we work collaboratively to achieve success. Our commitment to innovation drives us to create exceptional products that enhance the lives of our customers today and in the future. AppFolio is a place where careers flourish and evolve, fostering a culture of teamwork and creativity.
Role Summary
The Customer Care Specialist I - V+ acts as a vital connection between AppFolio and our clients, representing our brand and cultivating loyalty within the property management sector.
Key Responsibilities
- Engage with clients through various communication channels to maintain relationships and ensure the effective handling of requests related to our Screening & FolioGuard services.
- Provide outstanding service to existing clients utilizing our Screening & Guard solutions.
- Educate clients on best practices to enhance their experience and drive service adoption.
- Relay valuable feedback directly to our Product Development team based on client interactions.
- Proven ability to manage multiple priorities while adhering to response time expectations.
- Highly organized with effective task and queue management skills.
- Clear and concise communication skills with team members, management, and clients via phone, chat, and email.
- Open to feedback and committed to learning from experiences.
- Strong relationship-building capabilities with clients.
- Excellent verbal and written communication skills with a customer-centric approach.
- Able to work collaboratively in a dynamic environment.
- Capable of handling sensitive information with discretion.
- BA/BS degree or equivalent professional experience is required.
The expected hourly wage for this position is $25.50. The actual compensation will be determined based on various factors, including the candidate's skills, education, and experience.
Why Choose AppFolio
Growth - We foster a high-performance culture where achievements are recognized with opportunities for advancement and comprehensive rewards.
Learning - We invest in your development from day one, offering coaching and mentorship to help you reach your potential.
Impact - We strive to create a seamless experience for our clients and communities, driven by purposeful innovation and a culture of impact.
Connection - We excel in a hybrid work environment, ensuring flexibility and collaboration regardless of location.
Paddle as One.
Learn more about us at our website.
Equal Opportunity Statement
At AppFolio, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an Equal Opportunity Employer.
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