Client Support Specialist
2 weeks ago
At Premier Truck Group, we take pride in the diverse talent that shapes our successful workforce.
We believe that equality and inclusiveness among our team members are essential for driving our organization and the industry forward.
About Premier Truck GroupPremier Truck Group operates from Dallas, Texas, with over 40 locations across the US and Canada, establishing itself as the largest Freightliner dealer group in North America. We provide a premium range of new Freightliner and Western Star commercial vehicles, a vast selection of pre-owned commercial trucks, and comprehensive parts, maintenance, and repair services. By building your career with us, you commit to excellence in the industry. We are the leading group of Freightliner truck dealerships in the nation, with ambitious plans for the future, and we invite you to be part of this journey.
Why Become Part of Our Winning Team?
Joining our team means you will have the chance to work for an organization that offers career growth and advancement opportunities tailored to individual performance, experience, and interests. We provide a comprehensive benefits package that includes:
• Employee Discounts
• Medical, Dental, and Vision Insurance
• Life Insurance
• Employee Assistance Programs
• Paid Holidays and Paid Time Off
• 401k Plan with Employer Match
• Training Opportunities
• Work-Life Balance
We are excited to share more insights about this opportunity with you.
Responsibilities of the Client Support Specialist:
• Assist with breakdowns - collaborate with other dealers on behalf of customers to expedite repairs and ensure consistent communication of status via Service Tracker.
• Serve as the primary liaison for the dealer and DTNA (Daimler Truck North America) aftermarket experience, navigating the necessary processes, tools, and personnel to support customer needs effectively.
• Understand and leverage the value of DTNA's portfolio of digital solutions to address and resolve customer requirements.
• Educate and guide customers on the digital tools and features available to them.
• Maintain clear and consistent communication, utilizing tools such as Service Tracker.
• Use Detroit Connect products/tools to enhance the service experience.
• Guide customers through truck features and options during familiarization sessions.
• Support the sales process by providing insights into the value of technology and tools associated with the truck and dealership.
• Identify and procure necessary parts within the network.
• Provide vocational and body builder support, interfacing with chassis, parameters - engine, body, and Smartplex (if applicable).
• Participate in co-creation events with OEM to enhance customer experience.
Requirements for the Client Support Specialist:
Education:
High School Diploma/GED or higher.
Experience:
• Customer support experience or experience as a client service representative.
• Strong understanding of dealership business unit operations and customer business models.
• Solid technical knowledge of vehicles - prior technician experience is preferred.
Ready to Make an Impact?
We look forward to discussing how you can contribute to the success of Premier Truck Group.
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