Client Support Specialist

2 months ago

Dallas, Texas, United States TIB-The Independent BankersBank, N.A. Full time

About TIB
At TIB, we pride ourselves on being Trusted Partners for our community banks and employees. Our commitment to excellence and personalized service is reflected in everything we do. We strive to create a diverse workplace that promotes inclusivity and professional growth. Our comprehensive benefits package includes health, life, and disability insurance, a 401(k) retirement plan, generous paid time off, parental leave, tuition reimbursement, and various perks to enhance the work experience.

Position Overview
We are currently seeking a Customer Service Associate to provide exceptional inbound and outbound support for our cardholder services. This role is crucial in ensuring our clients receive the highest level of service and assistance.

Key Responsibilities

  • Respond to incoming calls from cardholders, addressing service inquiries and requests.
  • Make outbound calls to cardholders as necessary to resolve inquiries or service issues.
  • Handle cardholder requests received through written or electronic communication.
  • Collaborate with the bank support team to address cardholder inquiries from partner banks.
  • Utilize knowledge of card processing systems and internal applications to troubleshoot and resolve issues efficiently.
  • Assist cardholders in setting up online account access and provide ongoing support.
  • Act as the primary contact for cardholders regarding payment or statement inquiries.
  • Serve as the initial point of contact for transaction research and reporting lost or stolen cards.
  • Adhere to all banking regulations and maintain the confidentiality of customer information.

Qualifications
Required:

  • High school diploma or equivalent.
  • Basic accounting knowledge.
  • Strong oral and written communication skills.
  • Excellent telephone customer service abilities.
  • Ability to work effectively in a team environment.
  • Flexibility and adaptability to changing situations.
  • Proficiency in 10-key by touch.
  • Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) and FDR.
Preferred:
  • One year of experience in bankcard or customer service within a call center setting.

TIB is an equal opportunity employer and does not discriminate based on race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, genetics, citizenship status, veteran status, or any other protected characteristic. The responsibilities outlined above are a summary of typical functions and do not encompass all possible tasks associated with this position. Management may assign additional responsibilities as needed.

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