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Client Support Associate
2 months ago
Curate Corp Voice is looking for a passionate and service-oriented Customer Service Specialist to join our dynamic team. The successful candidate will manage both incoming and outgoing communications, respond to client inquiries, resolve challenges, and deliver outstanding support to our customers.
Key Responsibilities- Call Management: Efficiently handle incoming calls from clients, addressing questions and resolving concerns promptly and professionally.
- Client Assistance: Offer precise information regarding our offerings, troubleshoot issues, and guide clients towards effective solutions.
- Follow-Up Calls: Conduct outbound communications for follow-ups, surveys, and to address any unresolved matters.
- Record Keeping: Diligently document client interactions, transactions, and feedback within the company’s CRM platform.
- Issue Escalation: Recognize and escalate intricate issues to the relevant department or supervisor when necessary.
- Sales Support: Aid in promoting additional products and services when suitable.
- Continuous Learning: Engage in ongoing training sessions to improve product knowledge and enhance customer service capabilities.
- Teamwork: Collaborate effectively with colleagues and other departments to meet organizational objectives.
- Education: High school diploma or equivalent; some college experience is a plus.
- Communication Skills: Exceptional verbal and written communication abilities.
- Technical Proficiency: Familiarity with computer systems, CRM software, and Microsoft Office applications.
- Analytical Skills: Strong problem-solving skills and meticulous attention to detail.
- Multitasking Ability: Capacity to manage multiple responsibilities simultaneously and prioritize tasks effectively.
- Customer-Centric Approach: A genuine passion for delivering excellent customer service and maintaining a positive demeanor.
- Flexibility: Willingness to work various shifts, including evenings, weekends, and holidays as required.