Customer Engagement Specialist
1 week ago
About Planet Fitness Bloomington
At Planet Fitness, we are dedicated to fostering an environment that encourages individuals to pursue a healthier lifestyle. Our mission is to support both our members and our staff in achieving their fullest potential.
Position Overview
The Customer Engagement Specialist plays a crucial role in ensuring a positive experience for our members by delivering exceptional customer service to all individuals who interact with Planet Fitness. This position is ideal for someone who possesses a high level of energy, a genuine passion for assisting others, and a strong motivation to excel.
Why Choose Planet Fitness?
As part of our team, you will receive numerous benefits, including:
- Complimentary Black Card Membership
- Structured Training Programs
- Opportunities for Career Advancement
- Recognition and Rewards Initiatives
Key Responsibilities
- Welcome members, prospective members, and guests, ensuring a high standard of customer service.
- Manage all front desk operations, including:
- Answering phone inquiries in a courteous manner and assisting callers with various questions.
- Checking members into the system efficiently.
- Facilitating new member registrations.
- Conducting tours for potential members.
- Updating member accounts as necessary.
- Addressing member inquiries and concerns promptly and professionally, escalating issues to management when required.
- Contributing to the cleanliness and organization of the facility.
Qualifications
- Previous experience in customer service is preferred.
- Basic proficiency in computer usage.
- A strong interest in fitness and wellness.
- Positive and enthusiastic demeanor.
- Reliability and punctuality are essential.
- Exceptional interpersonal skills, with the ability to engage positively with members and colleagues.
- Strong listening skills, with the capability to empathize and resolve issues effectively.
- Demonstrated professionalism in all interactions.
- High School diploma or GED equivalent is required.
- Must be at least 18 years old.
Physical Requirements
- Ability to stand and walk for extended periods during shifts.
- Frequent verbal communication in person and over the phone.
- Occasional lifting of items up to 50 lbs.
- Frequent bending, reaching, and kneeling to maintain cleanliness in the facility.
- Exposure to cleaning chemicals may occur during shifts.
Compensation and Benefits
- Potential for biannual raises.
- Significant opportunities for career growth.
- Insurance benefits available for full-time employees.
- 401k benefits available based on eligibility.
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