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Life Insurance Customer Support Specialist
2 months ago
Position Overview:
At State Farm, we are committed to providing not just a job, but a fulfilling career path. As a prominent player in the insurance and financial services sector, we pride ourselves on hiring exceptional talent to serve our clients. Our dedication to diversity and inclusion fosters a workplace where every employee can thrive, contributing to a culture of support and community engagement.
We offer a comprehensive benefits package and competitive compensation, with opportunities for annual financial incentives based on individual and company performance. Our employees are encouraged to participate in community service initiatives and benefit from a culture of continuous learning. We provide various programs for tuition reimbursement, professional certifications, employee development, wellness initiatives, and more.
For further details regarding our benefits, locations, and the process of becoming part of the State Farm family, please visit our Careers page.
Total Rewards Benefits:
We recognize and reward our employees for their dedication and hard work. Our benefits include:
- Accrued Paid Time Off (PTO), along with:
- 5 days of Life Leave for personal and family care
- Paid Volunteer Time
- Annual Celebration Day to honor what matters to you
- Parental leave for both mothers and fathers
- Wellness and mental health programs
- 401(k) Savings Plan
- Comprehensive Medical, Dental, and Vision coverage, along with Health Reimbursement Accounts and Life Insurance
- Tuition Reimbursement/Community College Tuition Program
- Discounts from numerous retailers through our Perks at Work program
- Development and Mentorship programs designed to support our employees in achieving their career aspirations
- Employee Resource Groups that celebrate diversity and foster an inclusive environment where all employees feel welcomed, valued, and respected.
Key Responsibilities:
We are looking for detail-oriented, customer service-driven, and dependable individuals to join our Life Service Values Team as Life Customer Service Assistants.
- Assist with servicing existing policies, including data entry, processing policy change requests, handling disbursements, and managing premium payments.
- Work directly with State Farm Agents to address customer service inquiries by researching account histories and providing effective solutions.
- Exhibit strong customer service skills while managing multiple systems simultaneously.
- Adhere to process guidelines and make informed decisions regarding outgoing payments with a high level of accuracy.
- Collaborate with business partners to complete assigned tasks efficiently.
- Perform data entry, process policy change requests, and manage disbursements and premium payments.
Qualifications:
Successful candidates for the Life Customer Service Assistant role will demonstrate the following skills:
- Ability to locate answers and serve as a resource for resolving policyholder inquiries.
- Maintain and update policyholder records with meticulous attention to detail.
- Communicate clearly and professionally, showcasing exceptional customer service abilities.
- Effectively manage multiple computer applications while maintaining high-quality records in a fast-paced team environment.
- Exhibit accountability for personal work and schedules.
Preferred Skills:
- Strong attention to detail
- High adaptability and learning agility
- Capability to pivot between various work types
Preferred Technical Skills:
- Experience with Life Workload Management systems
- Familiarity with Life Policy View
- Knowledge of Life UNIX systems
- Proficiency in OneNote
- Competence in Excel
