Customer Engagement Specialist
2 weeks ago
Benefits/Perks:
- Attractive Salary Package
- Paid Leave
- Career Advancement Opportunities
About the Role:
Richmond Marketing Partners is seeking a Customer Engagement Specialist to join our dynamic team. In this role, you will be responsible for connecting with customers to comprehend their needs, manage inquiries, resolve issues, and provide effective solutions, ensuring exceptional customer satisfaction. The successful candidate will be friendly, technologically adept, and able to maintain composure in high-pressure situations.
Key Responsibilities:
- Engage with customers at our service point to present our offerings
- Evaluate customer needs, collect relevant information, and deliver suitable solutions
- Adhere to established protocols for various customer service situations
- Employ effective customer service techniques to build rapport and enhance customer loyalty
- Document all customer interactions accurately
- Meet individual and team performance goals
- Participate in ongoing training to improve skills and knowledge
Required Qualifications:
- High school diploma or equivalent
- Experience in a Customer Service role or similar position is advantageous
- Proficient in computer usage and customer service software
- Excellent verbal and interpersonal communication skills
- Understanding of active listening techniques
- Ability to work effectively under pressure
- Detail-oriented with strong organizational and time management skills
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