Service Desk Support Specialist

7 days ago


Detroit, Michigan, United States Innova Solutions Full time
Job Summary

We are seeking a highly skilled Service Desk Analyst to join our team at Innova Solutions. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Engage with customers through various mediums, including phone, email, and self-service portal, to resolve technical issues and provide support.
  • Mentor junior staff and assist in their development, acting as a point of escalation for issues.
  • Configure, deploy, troubleshoot, and coordinate repair of hardware, including laptops and mobile devices.
  • Create and review IT knowledge articles for the end-user support portal.
  • Communicate with customers to gather necessary information and maintain communication throughout the resolution process.
  • Manage communications with the IT customer base regarding incidents, problems, and outages.
Requirements
  • 2 years' experience in imaging, configuring, deploying, and troubleshooting hardware (PC and iOS devices).
  • 3-5 years' experience in Service Desk/Technical Support.
  • Excellent customer service skills, including phone and face-to-face interactions.
  • Bachelor's Degree or equivalent experience.
  • Fluent speaking and writing in English (Portuguese a plus).
  • Experience with handling and routing ITSM call tickets, call resolution, and transitioning calls to the proper service area.
About Innova Solutions

Innova Solutions is a leading provider of technology and business transformation solutions. We are committed to delivering exceptional service and support to our clients. As a Service Desk Analyst, you will be part of a dynamic team that is dedicated to excellence.

We offer a competitive pay range of $27-$32 per hour and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k), and more.



  • Detroit, Michigan, United States ServiceTec Full time

    Service Desk Technician Job DescriptionWe are seeking a highly skilled Service Desk Technician to join our team at Detroit Metropolitan Wayne County Airport (DTW). As a Service Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving issues promptly, and maintaining a high level of customer...


  • Detroit, Michigan, United States Strategic Staffing Solutions Full time

    Service Desk Agent OpportunityStrategic Staffing Solutions is seeking a skilled Service Desk Agent to join our team. As a Service Desk Agent, you will be the first point of contact for users with technical issues, providing timely and effective resolution to ensure minimal disruption to business operations.Key Responsibilities:Provide first-level contact and...


  • Detroit, Michigan, United States System Soft Technologies Full time

    System Soft Technologies is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and troubleshooting services to our clients. The ideal candidate will have a strong background in IT, with a focus on desktop support and troubleshooting. Key responsibilities...


  • Detroit, Michigan, United States Juno Search Partners - Open Positions Full time

    Job Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our dynamic and fast-paced IT Service Desk team. As a Service Desk Analyst, you will play a crucial role in supporting users across various channels, providing excellent customer service, and troubleshooting technical issues.Key Responsibilities:Engage with customers...


  • Detroit, Michigan, United States System Soft Technologies Full time

    Job Summary:System Soft Technologies is seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and troubleshooting services to our clients.Key Responsibilities:Provide technical support and troubleshooting services to clients via phone, email, and...


  • Detroit, Michigan, United States Strategic Staffing Solutions Full time

    STRATEGIC STAFFING SOLUTIONS (S3) IS HIRING We are seeking a Technical Support Specialist for a contract role with one of our esteemed clients. Position: Technical Support Specialist Location: Remote (Candidates must be local to the area) Duration: 12+ Months Employment Type: W2 Contract Engagement Role Overview Deliver technical assistance...


  • Detroit, Michigan, United States Blue Chip Talent Full time

    About Blue Chip Talent:Blue Chip Talent is a distinguished staffing agency, recognized for its commitment to "Advancing Careers Daily". As a woman-owned enterprise, we prioritize the cultivation of enduring relationships with our clients and candidates.Our unique approach includes a continuous engagement program, personalized onboarding experiences, biannual...

  • IT Service Desk Agent

    3 weeks ago


    Detroit, Michigan, United States Verdant Tcs Full time

    Job Description**Job Summary:**We are seeking a highly skilled and motivated Help Desk Technician to join our team at Verdant TCS. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and escalating complex problems to senior engineers.Key Responsibilities:Technical...

  • IT Support Specialist

    3 weeks ago


    Detroit, Michigan, United States ServiceTec Full time

    Job OverviewPosition: Service Desk TechnicianSalary: $50-$55k annuallyLocation: Detroit Metropolitan Wayne County Airport (DTW)ServiceTec, a prominent provider of managed IT services tailored for the aviation sector, is seeking a dedicated Service Desk Technician. This role is ideal for individuals who thrive in dynamic environments where each day presents...

  • IT Support Specialist

    4 weeks ago


    Detroit, Michigan, United States ServiceTec Full time

    Job OverviewPosition: Service Desk TechnicianSalary: $50-$55k annuallyLocation: Detroit Metropolitan Wayne County Airport (DTW)ServiceTec, a premier provider of managed IT services in the aviation sector, is seeking a dedicated Service Desk Technician. This role offers an exciting opportunity to engage in a dynamic work environment where each day presents...


  • Detroit, Michigan, United States Stafford Gray Full time

    Job SummaryWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Stafford Gray. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients, ensuring that their technical issues are resolved efficiently and effectively.Key ResponsibilitiesFirst Point of...

  • IT Support Specialist

    4 weeks ago


    Detroit, Michigan, United States TEKsystems Full time

    Position Overview:As an IT Support Specialist, you will operate under general supervision to deliver second-tier assistance to end-users regarding PC, server, and mainframe applications and hardware. Your role will involve addressing issues that the first-tier help desk is unable to resolve, ensuring a seamless user experience.Key Responsibilities:Engage...


  • Detroit, Michigan, United States Stafford Gray Full time

    Job Summary:We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Stafford Gray. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients, ensuring that their technical issues are resolved efficiently and effectively.Key Responsibilities:First Point of...

  • IT Support Specialist

    4 weeks ago


    Detroit, Michigan, United States Juno Search Partners - Open Positions Full time

    Job OverviewJuno Search Partners, a distinguished women-founded and women-led talent solutions firm, specializes in connecting top-tier candidates across various sectors including accounting, administrative, finance, human resources, legal, marketing, operations, and technology. We are currently seeking a dedicated individual to join our team in a service...

  • IT Support Specialist

    4 weeks ago


    Detroit, Michigan, United States ServiceTec Full time

    Job OverviewPosition: Service Desk TechnicianSalary: $50,000 - $55,000 annuallyLocation: Detroit Metropolitan Wayne County Airport (DTW)Position SummaryServiceTec, a prominent provider of managed IT services in the aviation sector, is seeking a dedicated Service Desk Technician. This role is ideal for individuals who thrive in dynamic environments where...


  • Detroit, Michigan, United States Rose International Full time

    Job SummaryRose International is seeking a highly skilled Technical Support Specialist to provide timely and courteous assistance with technical issues.Key Responsibilities:Respond to incoming calls, helpdesk tickets, and remote support requests for service from district staff and students.Diagnose and resolve Level 1/1.5 support issues efficiently,...


  • Detroit, Michigan, United States Stout Full time

    At Stout, we are committed to delivering exceptional service in all aspects of our operations - a principle we refer to as Relentless Excellence. Our client service and workplace culture are unparalleled, rooted in our core values: Positive and Team-Oriented, Accountable, Committed, Relationship-Focused, Super-Responsive, and Excellent Communicators. If this...


  • Detroit, Michigan, United States Detroit Public Schools Community District Full time

    Job Title: Technical Client Service SpecialistJoin the Detroit Public Schools Community District team as a Technical Client Service Specialist, providing technical support to district staff and students. As a key member of the Technology Division's Client Services team, you will serve as the first point of contact for technical support requests, utilizing...


  • Detroit, Michigan, United States Neighborhood Service Organization Full time

    Job OverviewPosition Title: NSO Administrative SpecialistDepartment: ClinicsReporting To: NSO Administrative Specialist LeadRole Summary:The NSO Administrative Specialist plays a crucial role in delivering outstanding customer service and administrative assistance within NSO integrated clinics. This position encompasses a variety of responsibilities aimed at...


  • Detroit, Michigan, United States Neighborhood Service Organization Full time

    Job Overview Position Summary: The Crisis Shelter Support Specialist plays a crucial role in delivering comprehensive assessments, developing individualized case plans, and ensuring access to essential services such as housing, healthcare, addiction recovery programs, and employment resources, all under the guidance of the Program Manager. This position is...