Guest Services Representative

6 days ago


Springs, United States Marriott Vacations Worldwide Full time

Job Summary

Marriott Vacations Worldwide is seeking a skilled Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional service to our owners and guests, ensuring their vacation experience is nothing short of amazing.

Key Responsibilities

  • Guest Check-In and Services
    • Check owners/guests into their villas for their stay, and review property amenities, services, hours of operations, and local areas of interest and activities.
    • Actively listen and respond positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
  • Guest Communication and Support
    • Identify and explain room features to guests (e.g., use of room key, ice and vending areas, etc.).
    • Follow up with owners/guests to ensure their requests or problems have been met to their satisfaction.
  • Phone and In-Person Support
    • Answer telephone calls and route calls to the proper department as applicable.
    • May be asked to assist with bellman and runner duties depending on facility or location.

Requirements

  • Available to work various shifts, holidays, and both weekend days.
  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
  • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
  • Specific job duties may differ by property, size of team, or facility.

What We Offer

  • Competitive Pay
  • Medical/Dental/Vision/401K opportunities
  • Travel discounts
  • Credit Union Membership
  • Tuition Reimbursement
  • Professional Counseling & Family Support
  • Growth and Development Opportunities

Equal Opportunity Employer

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.



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