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Guest Services Representative

2 months ago

Colorado Springs, Colorado, United States Kudos, LLC Full time
Job Overview

Kudos, LLC is excited to announce an opportunity for a Guest Services Representative. We are dedicated to providing exceptional service to our visitors and are looking for an individual who shares this commitment.

Position Summary: As a Guest Services Representative, you will serve as the initial point of contact for our visitors, ensuring they receive a warm welcome and a memorable stay. Your role will involve managing all guest interactions with utmost professionalism and hospitality, while accommodating special requests whenever feasible.

Primary Duties:

  • Welcome guests with a friendly and approachable attitude during their arrival and departure.
  • Efficiently oversee the check-in and check-out procedures.
  • Address guest inquiries and provide comprehensive information regarding the hotel, accommodations, amenities, and nearby attractions.
  • Respond to and direct incoming phone calls in a timely and professional manner.
  • Manage guest complaints and resolve issues promptly and effectively.
  • Process payments and maintain accurate billing records.
  • Ensure the front desk area is clean and organized at all times.
  • Assist with booking and cancellation of reservations.
  • Collaborate with housekeeping and maintenance teams to fulfill guest requests and resolve issues.
  • Deliver outstanding customer service to guarantee guest satisfaction.

Requirements:

  • High school diploma or equivalent qualification.
  • Prior experience in customer service or hospitality is advantageous.
  • Excellent communication and interpersonal abilities.
  • Capability to multitask and thrive in a dynamic environment.
  • Familiarity with hotel management software and basic computer skills.
  • Professional appearance and conduct.
  • Willingness to work flexible hours, including weekends and holidays.
  • Strong problem-solving abilities and attention to detail.