Customer Service Representative
4 days ago
We are seeking a highly skilled Customer Experience Associate to join our team at First International Bank and Trust. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and professionalism to our customers through various channels, including in-bound calls, interactive chats, and video teller transactions.
Key Responsibilities- Respond to in-bound calls and provide support through interactive chats and video teller transactions.
- Answer questions related to credit and debit cards for both internal and external customers.
- Provide online and mobile banking support to both internal and external customers.
- Problem solve and escalate customer interactions to Team Leads as appropriate.
- Enhance customer experience by promoting and referring to all divisions of the bank.
- High school diploma or equivalency; or one to three years of related experience in a customer service environment.
- Competitive benefits package, including health, dental, and vision insurance.
- 401K retirement plan with employer match.
- Paid parental leave.
- Life and disability insurance.
- Generous PTO and holiday pay.
First International Bank and Trust is a family-owned full-service community bank with locations in ND, MN, SD, and AZ. We show our employees we care by providing competitive benefits and training and growth opportunities.
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