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Customer Service Representative

2 months ago

Fargo, North Dakota, United States First International Bank & Trust Full time

Customer Care Representative

Job Summary:

We are seeking a highly skilled and customer-focused Customer Care Representative to join our team at First International Bank & Trust. As a Customer Care Representative, you will be responsible for providing exceptional customer service and support to our customers through various channels, including phone, email, and online chat.

Key Responsibilities:

  • Provide exceptional customer service and support to customers through phone, email, and online chat
  • Answer customer inquiries and resolve issues related to deposit and loan accounts
  • Provide online and mobile banking support to customers
  • Complete interactive chats and video teller transactions
  • Problem solve and escalate customer interactions to Team Leads as appropriate
  • Enhance customer experience by promoting and referring to all divisions of the bank

Requirements:

  • High school diploma or equivalency; or one to three years of related experience in banking, at another financial institution or a call center; or equivalent combination of education and experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Ability to maintain confidentiality and uphold FIBT's Mission, Vision, and Corporate Values

What We Offer:

First International Bank & Trust is a Top 50 Best Places to Work, recognized for eight consecutive years. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.