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Customer Service Representative
2 months ago
**Job Summary**
First International Bank & Trust is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and professionalism to existing and/or prospective customers.
**Key Responsibilities:**
• Provide exceptional customer service and professionalism to existing and/or prospective customers by answering in-bound calls and responding to inquiries and requests related to deposit and loan accounts.
• Answer questions related to credit and debit cards for both internal & external customers.
• Provide online/mobile banking support to both internal and external customers and perform out-bound calls welcoming new online/mobile banking customers.
• Complete interactive chats and video teller transactions.
• Problem solve and escalate customer interactions to Team Leads as appropriate.
• Enhance customer experience by promoting and referring to all divisions of the bank.
**Requirements:**
• High school diploma or equivalency; or one to three years of related experience in banking, at another financial institution or a call center; or equivalent combination of education and experience is preferred.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.
**What We Offer:**
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
• A competitive compensation and benefits package.