Guest Services Manager

3 days ago


Jersey City, New Jersey, United States HEI Hotels & Resorts Full time

About Us

The Hyatt Regency on the Hudson is a premier hotel located in the heart of Jersey City, offering stunning views of the New York City Skyline. Our hotel is a hub for business and leisure travelers alike, with a rich history and a commitment to excellence.

Our Culture

At HEI Hotels & Resorts, we value our associates and strive to create a positive and inclusive work environment. Our company culture, HEI Loves, is built on the principles of respect, integrity, and teamwork. We offer a range of benefits and opportunities for growth and development, making us a great place to work.

What We Offer

We are committed to providing exceptional service to our guests, and we are seeking a skilled and dedicated individual to join our team as a Guest Services Manager. As a key member of our operations team, you will be responsible for ensuring that our guests have a memorable and enjoyable stay with us.

Responsibilities

  • Manage the front desk and guest services operations
  • Provide exceptional customer service to guests
  • Develop and implement strategies to improve guest satisfaction
  • Collaborate with other departments to ensure seamless operations
  • Monitor and analyze guest feedback and make recommendations for improvement

Requirements

We are looking for a highly motivated and organized individual with a passion for delivering exceptional customer service. If you have a strong background in hospitality and a commitment to excellence, we encourage you to apply for this exciting opportunity.



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