Part-Time Guest Experience Representative

1 week ago


Jersey City, New Jersey, United States Liberty Science Center Full time
About the Role

The Liberty Science Center is seeking a highly motivated and enthusiastic Guest Ambassador to join our team. As a Guest Ambassador, you will be the first point of contact for our guests and play a vital role in providing a quality experience from the moment visitors walk through our doors to the moment they exit.

Key Responsibilities
  • Provide Exceptional Guest Service: Engage with guests in a friendly, informed, and professional manner, providing assistance and answering questions to ensure a positive museum experience.
  • Lead by Example: Demonstrate leadership by personally providing excellent customer service at all times, setting the standard for others to follow.
  • Contribute to a Positive Team Culture: Contribute to a positive team-based workplace culture that embraces and advances team goals through peer coaching and modeling.
  • Manage Crowds and Queues: Manage crowds and queues calmly and efficiently, ensuring a smooth and enjoyable experience for our guests.
  • Assist with Training and Development: Assist in training of new hires to the highest of service standards, ensuring that all team members are equipped to provide exceptional guest service.
Requirements
  • Excellent Communication Skills: Possess excellent communication and de-escalation skills, with the ability to effectively communicate with guests and team members.
  • Strong Teamwork Skills: Work well as a team member or independently, with the ability to collaborate with others to achieve common goals.
  • Flexibility and Adaptability: Be flexible and adaptable, with the ability to work in a fast-paced environment and adjust to changing policies and procedures.
  • Physical Demands: Be able to stand for long periods of time, lift 30 pounds, and walk on concrete floors, climb stairs, and navigate crowds.
What We Offer
  • Competitive Hourly Rate: $17.50/hour
  • Paid Time Off: Eligible for paid time off, including holidays and weekends.
  • Discounts and Perks: Enjoy discounts and perks, including 25% off in the LSC store and 15% off in the Cosmic Cafe.
  • Free Parking: Enjoy free parking on site.


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