Patient Services Coordinator

1 week ago

Toledo, Ohio, United States Midwest Vision Partners Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Services Representative to join our team at Midwest Vision Partners. As a key member of our clinical operations team, you will be responsible for providing exceptional patient care and administrative support.

Key Responsibilities
  • Greet patients in a friendly and professional manner, ensuring a positive experience from arrival to departure.
  • Update and verify patient information, including insurance details and demographics, with accuracy and attention to detail.
  • Process copayments and register patients in our billing system, maintaining a smooth flow of communication between patients, providers, and clinical staff.
  • Handle scheduling inquiries and provide assistance as needed, ensuring seamless patient flow.
  • Prepare paperwork for patient visits, verify patient benefits and eligibility, and collect necessary co-pays and fees.
  • Monitor patient flow, adjust workflows, and notify clinical staff of any pertinent information or changes.
  • Act as a liaison between patients, guests, back office staff, and providers, ensuring effective communication and collaboration.
  • Reconcile cash against daily charge and cash reports, and perform other administrative tasks as assigned.
Requirements
  • High school diploma or equivalent required.
  • Strong verbal and written communication skills essential.
  • Desirable: experience as a telephone operator or in a high-call-volume environment.
What We Offer
  • Competitive wages and a robust benefit package, including medical, dental, life, and disability insurance.
  • Generous paid time off (PTO) program and seven company-paid holidays.
  • 401(k) retirement plan with company match.
  • A dynamic and inspirational work culture focused on People, Passion, Purpose, and Progress.

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