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Customer Success Representative

2 months ago

Missouri City, Texas, United States Showcase Windows and Doors Co., LLC Full time
Job Summary:

The Customer Success Agent is a vital component of the Company's sales and support team at Showcase Windows and Doors Co., LLC. The CSA is assigned an outside sales representative and a dedicated assortment of key company customers, with responsibility to ensure orders are entered, questions are answered, and support is provided to both stakeholders on a regular, daily basis.

In this role, the Customer Success Agent works in a fast-paced, high-volume environment and is responsible for receiving and resolving outside sales representative and customer inquiries in a timely manner.

Key Responsibilities:
  • Customer Support: Address and interact with customer inquiries that come into the customer service department by providing courteous and prompt responses.
  • Collaboration with Sales Team: Work closely with sales representatives to provide a high level of customer satisfaction.
  • Order Processing: Validate customer requests and process customer orders on a daily basis to ensure quick turnaround and order accuracy.
  • Product Education: Educate clients regarding Showcase Windows and Doors Co., LLC products and programs.
  • Issue Escalation: Escalate non-routine issues outside of knowledge scope to the appropriate supervisor/manager.
  • Reporting: Update management on customer developments/issues and report to department management any areas that do not meet service expectations.
Requirements:
  • Physical Requirements: Prolonged periods sitting at a desk and working on a computer.
  • Lifting Requirements: Must be able to lift up to 15 pounds at times.
Preferred Qualifications:
  • Customer Service Experience: 4-5 years of previous customer service experience.
  • Education: Technical degree or Associate's of Arts degree preferred.
  • Communication Skills: Excellent written and verbal communication skills.
  • Problem-Solving Skills: Ability to analyze customer needs, analyze situations, and act accordingly.
  • Time Management: Think clearly and act quickly.
  • Teamwork: Self-motivated, stress and pressure resistant, as well as a quick learner.
  • Attitude: Positive, upbeat, and professional attitude with customers and co-workers.
  • Decision-Making: Strong decision-making and organizational skills.
  • Attention to Detail: Detail-oriented team player with superior follow-through.
  • Negotiation Skills: Great listening and negotiation skills.
  • Energy and Attitude: High energy, great attitude.