Customer Service Representative

14 hours ago


Missouri City, Texas, United States Houston Consumer Connect Full time
Customer Service Representative

At Houston Consumer Connect, we're seeking a highly motivated and enthusiastic Customer Service Representative to join our team. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities:
  • Provide exceptional customer service and support to prospective customers, addressing inquiries and providing accurate information about our clients' products and services.
  • Engage with customers and successfully execute presentations to drive new enrollment and increase sales.
  • Assist customers throughout the enrollment process, guiding them through necessary paperwork, procedures, and agreements.
  • Collaborate with the sales team to identify potential leads and provide follow-up communication.
  • Maintain a comprehensive understanding of our clients' services, pricing, and offerings to effectively address client questions and concerns.
  • Utilize CRM software to accurately document client interactions, update information, and track progress throughout the sales cycle.
  • Participate in regular training sessions to enhance product knowledge, customer service skills, and sales techniques.
  • Contribute to achieving team and individual sales targets, while upholding the company's commitment to exceptional customer service.
Qualifications:
  • High school diploma or equivalent; college degree is a plus.
  • No prior experience required; training will be provided.
  • Strong interpersonal skills and the ability to build rapport with a diverse range of clients.
  • Excellent verbal and written communication skills.
  • Enthusiastic and positive attitude, with a genuine passion for providing outstanding customer service.
  • Detail-oriented and organized, capable of managing multiple tasks and priorities effectively.
  • Basic computer skills and familiarity with CRM software is advantageous.
  • Willingness to learn and adapt in a fast-paced, evolving start-up environment.


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