Customer Success Representative

7 days ago


Missouri City, Texas, United States Showcase Windows and Doors Co., LLC Full time
Customer Success Agent Job Summary

The Customer Success Agent plays a vital role in our sales and support team, ensuring seamless interactions with customers and outside sales representatives. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Address and respond to customer inquiries in a timely and courteous manner
  • Work closely with sales team to provide exceptional customer satisfaction
  • Process customer orders and validate requests
  • Educate clients on our products and programs
  • Escalate non-routine issues to supervisors or managers
  • Update management on customer developments and issues
Requirements:
  • 4-5 years of previous customer service experience
  • Technical degree or Associates of Arts degree preferred
  • Ability to build relationships with customers and analyze their needs
  • Excellent written and verbal communication skills
  • Able to work under pressure and change priorities

We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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