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Excell Battery Customer Service Representative

2 months ago

Missouri City, Texas, United States Ultralife Corporation Full time
Job Overview

We are seeking a highly motivated and results-driven Inside Customer Service Representative to join our dynamic team at Ultralife Corporation.

Key Responsibilities:

  • Customer Support: Provide timely and effective support to customers via phone, email, and chat, ensuring their needs are met and issues are resolved promptly.
  • Issue Resolution: Address and resolve customer inquiries, complaints, and issues with professionalism and empathy, maintaining a positive and respectful tone.
  • Order Entry: Enter customer purchase orders into our ERP system, ensuring accuracy and efficiency.
  • Logistics Coordinator: Work closely with shipping and production teams to schedule, coordinate, and expedite customer orders, including collaborating with freight forwarders to ship products globally.
  • Invoicing: Invoice orders as they are shipped to customers, maintaining accurate records and ensuring timely payments.
  • Administration Duties: Perform other duties as required to maintain excellent customer service, including administrative tasks and data entry.
  • Team Collaboration: Work closely with other team members, including outside sales representatives, to ensure a seamless customer experience.
  • Follow-Up: Ensure follow-up on unresolved issues and customer inquiries, maintaining a high level of customer satisfaction.

Qualifications:

  • Experience: Prior experience in customer service or a related field is preferred, with a strong track record of providing excellent customer support.
  • Skills: Strong communication skills, both verbal and written, with the ability to handle difficult situations calmly and professionally.
  • Tech-Savvy: Proficiency in using ERP software, email, and other office tools, with a willingness to learn and adapt to new technologies.
  • Education: High school diploma or equivalent; a college degree is a plus.
  • Attributes: Patient, empathetic, and able to work under pressure with a positive attitude.

What We Offer:

  • Competitive Salary: A competitive salary that reflects your skills and experience.
  • Benefits: Comprehensive benefits package, including health and dental insurance, 401K retirement plans, and paid time off.
  • Training: Comprehensive training and ongoing support to ensure your success in the role.

This job description is intended to convey information essential to understanding the scope of the position described above and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.