Veteran Support Case Specialist

1 week ago

Middlesboro, Kentucky, United States Volunteers of America Mid-States Full time

POSITION TITLE: Case Manager

LOCATION: Middlesboro, KY

STATUS: Full Time, Hourly, Non-Exempt

PROGRAM: Supportive Services for Veteran Families (SSVF)

REPORTS TO: Program Manager

INTRODUCTION:

Volunteers of America Mid-States (VOA) is a non-profit organization dedicated to fostering positive transformations in the lives of individuals and communities through dedicated service. Our mission encompasses providing housing solutions for families, veterans, and low-income seniors, as well as offering care and support for individuals with developmental disabilities. We believe in restorative justice and provide free HIV testing and education. Since our inception in 1896, we have been committed to serving others through a mission-driven approach. Our team comprises paid professionals who strive to create meaningful change and build thriving communities. Flexibility, collaboration, and a positive work environment are key aspects that our employees value at VOA. We offer a comprehensive benefits package to eligible employees.

BENEFITS:

Volunteers of America Mid-States provides a comprehensive benefits package designed to support a healthy work-life balance, including:

Health and Wellness

Employee Assistance Plans (EAP)

Health and Wellness Program

Medical Coverage

Dental Coverage

Vision Coverage

Flexible Spending Account

Health Spending Account

Short Term Disability

MetLife Legal Plans

Financial Wellbeing

Competitive Compensation Packages

Life Insurance (company paid)

403b retirement plan with company matching

Employee discounts

*Loan forgiveness options through federal programs

(National Health Corps & Public Service Loan Forgiveness)

*All company-paid benefits and paid time off effective from day one

Work Culture

Commitment Committee

Justice Committee

Integrity Committee

Compassion Committee

DE&I Committee

Retention Committee

Training & Development

VOA LEAD Program - Leadership Development Program

VOA University - Staff Development

VOA Academy - Clinical Training and Development

JOB SUMMARY AND QUALIFICATIONS:

The SSVF program aims to assist Veterans who are homeless or at risk of homelessness in overcoming their housing challenges. The primary objective of the SSVF Case Manager is to help veterans resolve their housing crises, improve their independent living skills through supportive services and education, connect them with community resources, and empower them to achieve long-term housing stability and self-sufficiency.

WHAT YOU SHOULD HAVE FOR THIS ROLE:

This position requires a Bachelor's degree in social work or a related field; alternatively, at least five (5) years of relevant experience without a degree; or a Veteran with three (3) years of related work experience. Candidates must demonstrate a combination of the following knowledge, abilities, and skills: family needs assessment, knowledge of local resources, advocacy, counseling, and collaboration with local service providers. A commitment to the principles of the project is essential. Excellent verbal and written communication skills, strong organizational abilities, and creative problem-solving skills are required. Candidates must possess a personal automobile, a valid driver's license, liability insurance, and be willing to travel between the counties served up to 70% of the time. Completion of required case management and Critical Time Intervention (CTI) training within 90 days of hire is mandatory.

RESPONSIBILITIES:

1. Conduct outreach to the community to raise awareness of SSVF and recruit veteran families for the program.

2. Perform case management duties, including:

a. Conduct assessments and develop/monitor case plans with necessary follow-up activities.

b. Establish connections with appropriate agencies and service providers in the community.

c. Provide referrals and coordinate with VAMCs and other service providers to deliver health care and daily living services to participants.

d. Allocate resources to participants based on assessed needs.

e. Educate participants on available supportive services and their rights.

f. Assist participants in obtaining VA benefits.

g. Help participants secure and coordinate other public benefits.

h. Provide or refer participants for supportive services, including financial planning, transportation, income support, fiduciary services, legal assistance, child care, and housing counseling.

i. Complete required documentation (including progress notes) within 48 hours of contact and enter data into the Homeless Management Information System (HMIS).

j. Exercise sound clinical judgment in decision-making regarding participants.

k. Relate to Veterans and their families in a culturally sensitive manner.

l. Perform Performance Quality Improvement (PQI) duties as assigned by supervision and the PQI Committee.

m. Facilitate the Critical Time Intervention (CTI) evidence-based model for program participants.

3. Collaborate with other SSVF Case Managers, Intake Coordinators, and Outreach Workers; participate in regular case consultations.

4. Advocate for Veterans, integrating cultural values into their case plans.

5. Act as a liaison between local HUD-VASH teams, attending all case conferences with both HUD-VASH and SSVF teams, and coordinating local efforts to address the needs of unhoused Veterans in the service area.

6. Understand the barriers faced by clients in both urban and rural settings and develop strategies to best serve them.

7. Identify systemic barriers and communicate with organizational leadership to collaboratively find viable solutions.

8. Adhere to all policies and procedures of the program and the Council on Accreditation.



We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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