Case Manager for Scattered Sites Supportive Housing

1 week ago

New Haven, Connecticut, United States Columbus House Full time
Job Overview

Company: Columbus House, Inc.
Position: Full Time (32 hours/week), FLSA Non-Exempt, Non-Essential
Role: NOFO Scattered Sites PSH Case Manager


Company Mission

Founded in 1982, Columbus House is dedicated to providing essential services to individuals aged 18 and older. Our mission has evolved from merely offering food and shelter to addressing the underlying issues that lead to homelessness. We strive to fulfill our commitment: "To assist those facing homelessness or at imminent risk by delivering critical outreach, shelter, and housing, while promoting personal growth and independence. We advocate for and create affordable housing solutions to eradicate homelessness in our communities."


Role Purpose

The Permanent Supportive Housing Case Manager operates within the Permanent Supportive Housing Department, delivering case management services to adults experiencing homelessness who will reside in long-term supportive housing. This role involves assisting clients in securing and maintaining housing, while also connecting them to medical, mental health, substance abuse resources, entitlement/state benefits, and employment opportunities.


Key Responsibilities
  • Assist clients in locating, securing, and sustaining housing.
  • Link clients to resources aimed at preventing eviction and provide access to community services for social, mental health, educational, vocational, and substance abuse needs.
  • Communicate effectively with clients served.
  • Advocate for clients while promoting self-advocacy.
  • Establish and maintain professional boundaries while ensuring confidentiality.
  • Provide transportation to appointments on a case-by-case basis, as deemed appropriate.
  • Collaborate with other agencies and social service providers.
  • Build positive relationships with landlords and assist clients transitioning from supportive housing to community housing resources.
  • Embrace diverse backgrounds and deliver services with a non-judgmental approach.
  • Participate in weekly and monthly agency, program, and network meetings, and facilitate tenant meetings with fellow case managers.
  • Provide temporary coverage for vacant caseloads as needed.
  • Monitor assigned cases and fulfill all documentation requirements as mandated by Columbus House.
  • Conduct health and safety checks at least biannually.
  • Perform other related duties as assigned.

Qualifications
  • Strong organizational and time management skills with a focus on deadlines.
  • Excellent written and verbal communication skills in English.
  • Proficient in Microsoft Office and common desktop and online applications.
  • Knowledgeable in navigating substance abuse, mental health, and social services networks.
  • Familiar with criminal justice barriers and capable of engaging and motivating individuals served.
  • Understanding of mental health, substance abuse, dual diagnosis issues, and group dynamics.
  • Able to work with diverse populations, including youth, adults, and families.
  • Basic understanding of person-centered case management principles.
  • Ability to meet documentation requirements within established timeframes.
  • Knowledgeable in crisis intervention, confidentiality, universal precautions, harm reduction, and motivational interviewing.
  • Familiar with housing first principles, housing laws, and tenant rights/responsibilities.
  • Capable of fostering professional relationships with clients, external providers, landlords, and property managers.
  • Empathetic and compassionate towards individuals who have experienced homelessness and the factors contributing to it.
  • Valid driver's license with a clean driving record.

Supervision

Reports to: Scattered Sites PSH Manager


Work Schedule

32 hours per week; Monday-Thursday 8am-4pm


Compensation and Benefits
  • Medical, dental, and vision benefits available, along with additional voluntary coverages for full-time employees.
  • 401 K retirement plan with employer matching contributions.
  • Paid time off and 10 paid holidays.

Equal Opportunity Employer: Women, Minorities, Protected Veterans, and Individuals with Disabilities

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