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Bilingual Housing Support Specialist

2 months ago

New Haven, Connecticut, United States New Reach Full time
Job Overview

Company Background:

New Reach is embarking on a transformative journey aimed at elevating the organization to new heights of success. Since 1990, we have been dedicated to providing shelter, housing, stabilization, and support for children, families, and individuals facing homelessness throughout Connecticut. Our mission is to inspire independence for those impacted by homelessness and poverty, utilizing innovative and progressive approaches through a comprehensive continuum of housing and support services. New Reach has established itself as one of the most effective nonprofit organizations of its kind in the United States.

Core Responsibilities:

The Connecticut Rapid Re-Housing Program (CT RRP) is a statewide initiative designed to assist homeless households, including individuals and families, in swiftly transitioning from homelessness to permanent housing. This is achieved through the provision of time-limited housing supports and strategies aimed at ensuring housing stability. The Housing Support Specialist plays a crucial role in delivering housing and relocation services to families and individuals exiting homelessness, along with providing up to 12 months of home-based case management following housing placement.

Key Duties:

  • Implement interconnected strategies developed by the CT RRP Grant to enhance program effectiveness, including:
    • Coordinated intake, screening, and housing-based assessments.
    • Assistance with housing searches, landlord recruitment, and relocation.
    • Support for housing stabilization and sustainability, including connections to community services and financial assistance.
  • Function as both a Case Worker and Housing Specialist, providing comprehensive support as needed.
  • Manage a combined caseload of homeless households (families and individuals) requiring housing assistance and/or casework, serving a minimum of 50 households annually.
  • Act as the primary contact for 7 to 15 families/individuals participating in the Rapid Re-Housing Program.
  • Assist in locating and securing suitable housing and community resources for participants.
  • Support households in increasing income, accessing long-term housing subsidies, and establishing family and community-based supports.
  • Deliver services primarily in clients' homes or preferred locations.
  • Engage in outreach with shelters to ensure effective communication regarding referrals to the Rapid Re-Housing Program.
  • Educate landlords about the program, dispel myths regarding homeless families and individuals, and provide support to promote successful tenancy.
  • Develop innovative strategies to foster and maintain professional relationships with landlords.
  • Participate actively in community landlord engagement teams and meetings, assisting in the creation of engagement events.
  • Provide coordination and referrals to households post-assistance to enhance stability and self-sufficiency.
  • Assist clients in completing relevant housing applications.
  • Conduct housing quality and lead inspections on all units prior to tenant occupancy.
  • Maintain regular supervision with the Rapid Re-Housing Program Manager as required.
  • Report any significant changes in client status or critical incidents to the Program Manager within 24 hours.
  • Attend necessary trainings on Evidence-Based Practices as mandated by the Program Manager.
  • Utilize an approved HMIS system to document all client and program data, including enrollments, discharges, case notes, assessments, and services provided.
  • Contribute to program development and quality assurance activities as directed.
  • Perform other duties as assigned to ensure successful operations.

Qualifications:

  • Associate's Degree required (Bachelor's preferred) with two years of relevant experience.
  • Bilingual proficiency in English and Spanish is essential.
  • Availability for occasional emergency coverage.
  • Valid driver's license, proof of insurance, and reliable transportation are required.
  • Familiarity with leasing procedures and fair housing laws.
  • Understanding of housing quality standards and inspection methods.
  • Proficiency in Microsoft Office Suite.
  • Strong organizational skills with the ability to manage multiple projects simultaneously.
  • Highly motivated, creative, and possess excellent interpersonal skills.
  • Exceptional written and verbal communication abilities.
  • Commitment to teamwork and alignment with New Reach's mission.

Expectations:

  • Adopt a solutions-oriented approach to challenges.
  • Provide support and encouragement to peers and staff.
  • Demonstrate adaptability and willingness to take on additional responsibilities.
  • Maintain strict confidentiality regarding client and employee information.
  • Uphold the values of New Reach: Professionalism, Integrity, Compassion, and Initiative.
  • Adhere to all organizational policies and procedures.

Physical Requirements:

  • Employees must be able to meet the physical demands necessary to perform essential job functions, with reasonable accommodations available for individuals with disabilities.
  • Job duties may require standing, walking, sitting, using hands, reaching, climbing stairs, and occasionally lifting up to 25 pounds.