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Member Center Associate

2 months ago

Virginia Veterans Dr Roanoke VA USA, United States Member One FCU Full time
{"title": "Member Center Associate", "subtitle": "Provide Exceptional Member Experience", "content": "

We are seeking a highly skilled and customer-focused Member Center Associate to join our team at Member One FCU. As a key member of our Contact Center, you will be responsible for delivering exceptional service to our members, providing financial knowledge and services, and ensuring a positive member experience.

**Key Responsibilities:**

  • Answer member inquiries regarding deposit services, credit and debit cards, account information, and other member requests.
  • Respond to member inquiries regarding account operations, access to services, and account usage charges.
  • Operate computer systems to access member account information and accurately record member transactions and information requests.
  • Market and cross-sell current and new products and services of the credit union, educating members on features and benefits.
  • Perform administrative and clerical duties, ensuring compliance with federal regulations, credit union policies, and procedures.

**What We Offer:**

  • A collaborative work environment with a motivated team.
  • A comprehensive benefits package, including paid time off, 401(k) with employer match, and medical, dental, and vision insurance.
  • Opportunities for professional growth and development.

If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.", "company": "Member One FCU"}