Member Experience Representative

4 weeks ago


Lynchburg VA USA, United States Member One FCU Full time

Job Summary: We are seeking a highly skilled Member Experience Representative to provide exceptional in-person service to our members. As a key member of our team, you will be responsible for processing transactions, opening and maintaining share accounts, and providing financial knowledge and services to our members.

Key Responsibilities:

  • Process transactions and maintain a balanced cash drawer.
  • Process new account openings and applications for member and business share accounts.
  • Process Individual Retirement Account (IRA) and special account transactions and applications.
  • Process consumer and home equity loans applications, reviewing credit reports and gathering necessary documentation.
  • Establish and maintain cooperative relationships with internal and external members, providing friendly and professional assistance.
  • Educate members about products and services.
  • Address member concerns and take appropriate action to resolve.
  • Support and assist other retail center locations as needed.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

About Us: Member One FCU is a leading financial institution dedicated to helping our members achieve their financial goals. We offer a wide range of financial products and services, and our team is committed to providing exceptional service and support to our members.



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