Healthcare Administrative Associate Lead

16 hours ago


Virginia Veterans Dr Roanoke VA USA, United States Carilion Clinic Full time
About the Role

We are seeking a highly skilled and organized Healthcare Administrative Associate Lead to join our team at Carilion Clinic. As a key member of our front office operations team, you will be responsible for overseeing the efficient and professional management of our front office area, ensuring seamless patient flow and exceptional customer service.

Key Responsibilities
  • Patient Registration and Scheduling: Ensure accurate and timely registration and scheduling of patients, including obtaining necessary insurance and demographic information.
  • Front Office Operations: Oversee the day-to-day operations of the front office, including managing phone calls, emails, and patient communication.
  • Medical Records Management: Maintain accurate and up-to-date medical records, including patient information and billing documents.
  • Insurance Referrals and Billing: Collect co-payments, deductibles, and other self-pay amounts, and complete referral and billing processes in a timely manner.
  • Team Leadership: Provide guidance and support to front office staff, including training and development opportunities.
Requirements
  • Education: High School diploma required.
  • Experience: Minimum of three years prior experience in a physician office or medical office required.
  • Licensure and Certification: AHA BLS-HCP desirable.
  • Skills: Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
About Carilion Clinic

Carilion Clinic is a not-for-profit, mission-driven health system built on progress and partnerships. We are committed to delivering exceptional patient care and improving the health of our community. As a member of our team, you will have the opportunity to make a difference in the lives of our patients and contribute to our mission of transforming healthcare.



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