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Customer Account Representative
2 months ago
Copyright Clearance Center is seeking a highly skilled Customer Account Specialist to support our publisher and academic customer base. As a key member of our team, you will utilize strong communication and problem-solving skills to respond to client inquiries from global information professionals and users of our rights and content delivery services.
Key Responsibilities- Ensure quality handling and resolution of calls and emails while meeting established business and productivity objectives
- Craft well-written, easily understandable responses to complex client inquiries with precision and clarity
- Use your knowledge of software and systems to assist our customers with technical issues
- Extract and synthesize pertinent details from customer communications, discarding extraneous information
- Deliver exceptional customer service at all times, providing solutions to better serve the customer and improve the customer experience
- Maintain meticulous organization and adhere to established processes
- Collaborate effectively within a team environment
- 1-3 years' experience in a customer-facing role or a bachelor's degree in a field that stresses quality communications and writing skills
- Exceptional writing skills with a strong command of the English language
- Comfortable and proficient at using and supporting various technology applications simultaneously
- Strong problem-solving skills and aptitude for learning new technologies
- Highly detail-oriented with the ability to focus on relevant information
- Thrives in a team environment and contributes positively to group dynamics
Copyright Clearance Center is a pioneer in voluntary collective licensing, providing information solutions to organizations around the world. We advance copyright, accelerate knowledge, and power innovation. Our team is smart, talented, and compassionate, and we invest significantly in their development and well-being.
We are committed to a diverse, inclusive, equitable, and vibrant ecosystem that cultivates opportunity for our team and attracts talented people. We provide an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.
