Customer Support Representative
3 weeks ago
About the Role:
eMaids of Phoenix is seeking a dedicated and detail-oriented Customer Support Representative to provide exceptional customer service and support. The ideal candidate will be the first point of contact for our customers, ensuring a positive experience with our cleaning services.
Key Responsibilities:
• Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
• Assist customers with scheduling, service details, and addressing concerns or issues.
• Maintain a comprehensive understanding of eMaids services to provide accurate information.
• Document customer interactions and feedback in our CRM system.
• Collaborate with cleaning teams and management to ensure customer satisfaction.
• Identify and escalate complex issues to the appropriate team members.
• Contribute to the development of FAQs and support materials for customers.
• Participate in training sessions to enhance product knowledge and customer service skills.
Requirements:
• High school diploma or equivalent; further education in customer service or related fields is a plus.
• Previous experience in customer service or a similar role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and other computer applications.
• Ability to work effectively in a fast-paced environment and manage multiple tasks.
• Positive attitude and a passion for helping others.
What We Offer:
• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and career advancement.
• Supportive and inclusive work environment.
• Employee discounts on eMaids services.
• Flexible work hours with potential for remote work.
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