Customer Service Representative

18 hours ago

Cambridge, Massachusetts, United States Sit Full time

Job Summary

We are seeking a highly skilled and proactive Customer Service Representative to join our team. As a key member of our call center operations, you will play a vital role in ensuring the smooth execution of HR processes and contributing to a positive and productive work environment.

Key Responsibilities:

Assist with the recruitment process, including posting job ads, screening resumes, and scheduling interviews.
Facilitate the onboarding process for new hires, ensuring they have the necessary resources and information to start their roles effectively.
Serve as a point of contact for call center employees regarding HR-related inquiries and concerns.
Support employee engagement initiatives and assist in resolving workplace issues in a timely and effective manner.
Maintain accurate and up-to-date employee records, including attendance, performance, and personal information.
Process HR paperwork, including contracts, changes in employment status, and terminations.
Assist in organizing and coordinating training sessions and development programs for call center staff.
Track and report on employee training and development progress.
Ensure adherence to company policies and employment laws.
Prepare and maintain HR reports related to staffing, turnover, and other relevant metrics.

Requirements:

Education: Bachelor's degree in Human Resources, Business Administration, or a related field.
Experience: Minimum of 2 years of experience in an HR role, preferably in a call center or customer service environment.
Skills: Strong organizational and multitasking skills with attention to detail.
Excellent interpersonal and communication skills, with the ability to interact effectively with employees at all levels.
Technical Proficiency: Proficiency in HR software and MS Office Suite (Word, Excel, PowerPoint).
Experience with applicant tracking systems (ATS) and HRIS is a plus.
Problem-Solving: Ability to handle sensitive information with discretion and maintain confidentiality. Strong problem-solving skills with a proactive approach to resolving issues.

Benefits:

Competitive Salary: Receive a competitive compensation package reflective of your experience and expertise.
Health & Wellness: Comprehensive health insurance plans, including dental and vision coverage. Wellness programs and gym membership discounts.
Professional Growth: Opportunities for career advancement through training, mentorship, and access to professional development resources.
Work-Life Balance: Flexible work hours and supportive work environment to help you maintain a healthy work-life balance.
Employee Perks: Generous paid time off, employee recognition programs, and company-sponsored events.
Collaborative Environment: Work in a supportive and team-oriented atmosphere with a focus on fostering professional relationships and achieving shared goals.
Retirement Plans: 401(k) plan with company match to support your financial future.
Paid Time Off: Generous vacation, sick leave, and personal days to ensure work-life balance.
Professional Development: Opportunities for training, development, and career advancement within the company.
Flexible Work Options: Potential for flexible work hours or remote work, depending on company policy.
Work Environment: Supportive and inclusive work culture that values each employee's contributions.
Employee Discounts: Discounts on company products and services.

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