Cruise Line Customer Service Representative

4 days ago


Cambridge, Massachusetts, United States OneJob Virtual Solutions LLC Full time
About the Job

We are seeking a highly motivated and customer-focused individual to join our team as a Cruise Line Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to clients and their customers.

Key Responsibilities
  • Respond to general inquiries and provide information on billing processes and options.
  • Accept and process requests for information materials.
  • Research and resolve customer complaints.
  • Transfer calls to Client customer service when required.
  • Perform additional services as mutually agreed upon by Client.
Requirements
  • Must be able to pass a background check and drug screening.
  • Must be able to work 15-20 hours a week (some clients have weekend requirements).
  • Must have a quiet distraction-free work environment.
  • Must have minimum computer specifications or better as needed by client (laptop or desktop).
  • Must have a USB headset with microphone.
  • Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection.
  • Must have a phone service.
Benefits
  • No commute.
  • Work from the comfort of your home.
  • Choose your own schedule.
  • Establish yourself in the customer service telecommunications industry.
  • Eliminate the stress of transportation costs and time commuting to work.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding opportunity, please submit your application.



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