Customer Service Representative

4 days ago


Cambridge, Massachusetts, United States OneJob Virtual Solutions LLC Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our OneJob Virtual Solutions LLC team, you will be responsible for delivering exceptional customer service to our clients, providing timely and effective solutions to their queries and concerns.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product information and assistance to customers
  • Process orders and handle returns/replacements
  • Assist with gift card and loyalty card support
  • Disposition all calls in a timely and efficient manner
Requirements
  • Must be able to pass a background check and drug screening
  • Must be able to work 15-20 hours a week (some clients have weekend requirements)
  • Must have a quiet distraction-free work environment
  • Must have minimum computer specifications or better as needed by client (laptop or desktop)
  • Must have a USB headset with microphone (required for certification training)
  • Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
  • Must have a phone service
What We Offer
  • No commute
  • Save gasoline expenses
  • Work from the comfort of your home (Work in Your PJs)
  • Choose your own schedule
  • Establish yourself in the customer service telecommunications industry
  • Eliminate the stress of transportation, time commuting to work, and the costs of work clothes


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