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Front Desk Manager

2 months ago

Charlotte, North Carolina, United States StepStone Hospitality Full time
Job Title: Front Desk Supervisor

We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at StepStone Hospitality. As a key member of our hotel operations, you will be responsible for providing exceptional guest service, managing front desk operations, and leading a team of front desk staff.

Key Responsibilities:
  • Maintain high standards of quality guest service, ensuring a positive experience for all guests.
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Lead and develop a team of front desk staff, providing guidance and support to ensure excellent service delivery.
  • Monitor and control front desk expenses, ensuring budgeted revenues and expenses are met.
  • Develop and implement short- and long-term financial and operational plans for the front desk department.
  • Collaborate with other departments, including engineering and housekeeping, to ensure seamless operations.
  • Respond to guest requests, complaints, or questions in a courteous and timely manner.
  • Manage the reservation function to maintain high room occupancy and average daily rate.
Requirements:
  • Previous experience in a hotel front desk or guest services role.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and analytical skills.
  • Proficiency in office and accounting software.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced front desk professional looking for a new challenge, please submit your application.