Front Desk Operations Manager
9 hours ago
We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at StepStone Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional guest service, maintaining high standards of quality, and driving revenue growth.
Key Responsibilities:- Maintain high standards of quality guest service, ensuring a positive experience for all guests.
- Achieve budgeted revenues and expenses, and maximize profitability related to the guest services department.
- Develop and implement short- and long-term financial and operational plans for the guest services department, aligning with the overall objectives of the hotel.
- Supervise all aspects of operations, including Engineering and Housekeeping, and oversee problem resolution matters in the absence of the GM and AGM.
- Increase guest satisfaction by delivering an exceptional product through employee development and suggestive selling.
- Manage the reservation function to maintain high room occupancy and average daily rate.
- Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
- Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
- Ability to accurately use various office and accounting software.
- Projects and assignments are completed thoroughly, professionally, and with care.
- Adjusts to high-pressure conditions and is open to change.
- Assumes responsibility for personal growth and development.
- Conducts themselves professionally at all times, setting standards for all associates.
- Understands and communicates the StepStone mission and core values.
- Expresses ideas and conveys information clearly, effectively, and professionally.
- Actively listens to others.
- Conveys company information, decisions, or problems to appropriate parties on a timely basis.
- Works to resolve disagreements and is respectful of peers and co-workers.
- Must be able to work M/PM Shifts, weekends, and holidays.
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