Bilingual Customer Service Representative

2 days ago


Katy, Texas, United States Staff My Agency Full time
Position Overview

We are seeking a highly motivated and customer-focused professional to join our team as a Bilingual Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients.

Responsibilities
  • Establish and maintain strong customer relationships through regular communication and follow-up.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries and resolving issues related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-centric approach to educate clients about insurance options and provide personalized recommendations.
  • Maintain a high level of productivity and work ethic, with a strong commitment to success and customer satisfaction.
Requirements
  • Bilingual English/Spanish proficiency required.
  • Excellent interpersonal, communication, and organizational skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Self-motivated and detail-oriented, with a strong focus on customer service.
  • Ability to learn and adapt to new computer functions and systems.
  • Property & Casualty license required (must be obtained within 30 days of hire).
  • Life and Health license required (must be obtained within 30 days of hire).

We offer a competitive compensation package, including base pay, bonus opportunities, and a comprehensive benefits program. If you are a motivated and customer-focused professional looking for a rewarding career with growth potential, we encourage you to apply.



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