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Bilingual Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused professional to join our team as a Bilingual Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in providing exceptional customer service and support to our clients.
Responsibilities
- Establish and maintain strong relationships with customers, providing prompt and accurate service to meet their needs.
- Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-centric approach to educate customers about insurance options and provide personalized recommendations.
- Maintain a high level of productivity and efficiency in a fast-paced environment.
- Bilingual English/Spanish required.
- Excellent interpersonal and communication skills, both written and verbal.
- Ability to work in a team environment and provide timely and thorough activity reports to the agent.
- Property & Casualty license (must be able to obtain) and Life and Health license (must be able to obtain).
- Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education.
- Salary plus bonus.
- Paid time off (vacation and personal/sick days).
- Valuable experience and growth potential/Opportunity for advancement within our office.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
