Airport Operations Supervisor

2 weeks ago

Vail, Colorado, United States Vail Resorts Full time
Job Overview

Craft Your Unique Experience

Embrace the opportunity to work in a breathtaking mountain environment. Whether you are experiencing snow for the first time or have a lifelong passion for the slopes, this role allows you to connect with nature while fostering meaningful relationships with colleagues and guests from around the globe.

With numerous resorts across multiple continents, you can choose to work for a season or embark on a long-term career path. From the outset, you will enjoy competitive compensation, complimentary Epic passes, free ski and snowboard lessons, substantial retail discounts, and the chance to advance through Epic Service - our premier training and development program, alongside wellness benefits to support your success.

Applications for year-round positions are continuously reviewed. Positions will remain open for a specified period or until filled.

Benefits Overview

  • Ski and Mountain Benefits: Complimentary passes for employees, discounted lift tickets for friends and family, and free ski lessons.
  • Additional employee discounts on lodging, dining, equipment, and mountain transportation services.
  • 401(k) Retirement Savings Plan.
  • Employee Support Program.
  • Comprehensive training and professional growth opportunities.
  • Referral Incentive Program.

Full-time positions are eligible for the above benefits, plus:

  • Health Insurance options including Medical, Dental, and Vision plans (available for eligible seasonal employees after completing 500 hours).
  • Complimentary ski passes for dependents.
  • Critical Illness and Accident insurance plans.

Position Summary:

The Manager oversees the daily operations of the Epic Mountain Express (EME) counter at the Eagle County Regional Airport. This counter serves pre-booked guests and facilitates on-site reservations, operating daily to accommodate all incoming flights. The Manager is responsible for all facets of guest transportation from the airport, addressing guest inquiries, and serving as a resource center supporting the Vail Resorts brand. Additionally, the Manager supervises counter staff and coordinates EME drivers during their shifts at the airport. Incident management related to EME operations at the airport also falls under the Manager's purview.

The Manager participates in airport meetings and acts as the primary representative for EME to the public and airport authorities. Budget management specific to counter operations is also a key responsibility. Other duties may be assigned based on the seasonal flight schedule at the Eagle County Regional Airport. The Manager is expected to be the main on-site representative at the counter throughout all seasons, regardless of staffing changes.

Key Responsibilities:

  • Develop and oversee operational strategies for scheduled departures, luggage handling, private charters, and flight changes.
  • Manage the performance of all Epic Mountain Express personnel at the airport. Assess staffing needs to meet departmental objectives and assist in recruiting and hiring processes. Design and implement training programs focusing on employee growth and succession planning.
  • Achieve departmental goals through effective management of labor and expenses in alignment with budgetary forecasts.
  • Implement and meet revenue targets in accordance with strategic growth plans.
  • Maintain a strong focus on guest satisfaction metrics. Establish and manage service recovery initiatives within the department to ensure all team members are trained in effective service recovery techniques.
  • Participate in team and management meetings, including those related to airport ground transportation, to foster professional relationships.
  • Collaborate with other Operations Managers to develop and enforce consistent policies and procedures.

Qualifications:

  • A college degree is preferred; a high school diploma is required.
  • Proficiency in Microsoft applications is essential. Ability to learn other software used at EME is necessary.
  • Strong understanding of industry best practices and operational knowledge in a high-altitude environment is important.

The anticipated salary range for this position is $55,000 - $72,125. Compensation decisions are made based on various factors.

Vail Resorts is committed to equal opportunity employment. Qualified candidates will be considered for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other status protected by applicable law.

Requisition ID: 504214
Job Code Function: Warehouse

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