Retail Operations Supervisor

2 weeks ago


Vail, Colorado, United States Vail Mountain Full time

Elevate Your Career in Retail

Experience the thrill of working in a dynamic retail environment where your passion for customer service and sales can shine. As a key player in our retail operations, you will foster a welcoming atmosphere for guests while building meaningful relationships with your colleagues.

At Vail Mountain, we offer a range of opportunities across our various retail locations. From competitive compensation to comprehensive training programs, we are committed to your professional growth and success.

Employee Benefits


• Ski/Mountain Perks: Enjoy free passes, discounted lift tickets for friends and family, and complimentary ski lessons.

• Additional discounts on lodging, dining, equipment, and transportation services.

• 401(k) Retirement Plan.

• Employee Assistance Program.

• Extensive training and development opportunities.

• Referral Program.

Position Overview:

The Retail Supervisor plays a crucial role in delivering exceptional customer service in line with company standards, driving sales, managing merchandise, and protecting company assets. This position acts as the lead for the retail department, ensuring optimal inventory levels are maintained.

Key Responsibilities:

  • Drive sales and uphold a high standard of guest service.
  • Oversee the opening and closing procedures of the store.
  • Analyze sales trends and implement strategies for growth.
  • Manage inventory control and strive to meet or exceed inventory targets.
  • Adhere to company cash handling and loss prevention policies.
  • Lead the sales floor team and oversee the rental process.
  • Mentor and train team members through effective communication.
  • Provide outstanding service to all guests.
  • Ensure accurate pricing and promotions are displayed.
  • Restock merchandise on shelves, counters, or tables as needed.
  • Perform additional duties as assigned.

Qualifications:

  • Previous experience in retail sales is required.
  • Experience in the snow sports industry is preferred.
  • Fluency in spoken and written English is essential.
  • Ability to stay informed about products and trends in the industry.
  • Commitment to delivering exceptional customer service.
  • Basic computer proficiency.
  • Willingness to work a flexible schedule, including evenings, holidays, and weekends.

The expected pay range for this position is competitive and reflective of the skills and experience required. Individual compensation decisions will consider various factors.

Vail Resorts is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.



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