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Retail Operations Supervisor

2 months ago

Vail, Colorado, United States Black Women Connect Full time

Position Title: Retail Operations Supervisor

Company: Black Women Connect

Job Overview

The Retail Operations Supervisor plays a crucial role in the leadership team, significantly influencing both team member and customer experiences on a daily basis. This position involves guiding and mentoring team members, ensuring accountability for results, and delivering an exceptional customer experience.

Key Responsibilities

Leadership and Team Development

  • Foster a respectful and inclusive team culture that celebrates diversity, ensuring a supportive environment for all team members and customers.
  • Assist in building a strong, diverse team with varied experiences and skills to enhance store operations.
  • Encourage continuous learning and development among team members through direct feedback, coaching, and career guidance.
  • Participate in the recruitment and onboarding processes, ensuring effective training and performance management.
  • Engage in discussions about career growth to help team members understand how their roles contribute to their personal and professional development.

Customer Engagement

  • Lead by example to ensure a superior customer experience, addressing customer needs and providing product knowledge.
  • Proactively engage with customers on the sales floor to assess and fulfill their needs.
  • Handle customer feedback and resolve issues promptly, ensuring satisfaction.

Operational Excellence

  • Implement the vision set by the Store Manager and communicate it effectively to the team.
  • Collaborate with the Store Manager to analyze business metrics and inform strategic planning.
  • Manage operational budgets, labor hours, and expenses to optimize store performance.
  • Ensure compliance with safety policies and maintain a secure work environment.

Qualifications

  • Must be legally authorized to work in the designated country.
  • Must be at least 18 years old.
  • Experience in leadership or team management is essential.

Core Values

  • Commitment to inclusion and diversity.
  • Integrity and ethical behavior in all actions.
  • Ability to lead, inspire, and motivate others.
  • Collaboration and teamwork to achieve common goals.
  • Adaptability in a fast-paced environment.

Benefits

At Black Women Connect, we prioritize the well-being of our team members. Our comprehensive benefits package includes competitive compensation, health plans, paid time off, and opportunities for personal and professional development.