Retail Operations Supervisor

2 weeks ago


Vail, Colorado, United States Vail Mountain Full time

Embark on a Rewarding Career in Retail

Experience the thrill of working in a dynamic retail environment that embraces the spirit of the outdoors. At Vail Mountain, we pride ourselves on creating memorable experiences for our guests while fostering a collaborative atmosphere among our team members.

With numerous locations across the globe, we offer opportunities for both seasonal and long-term careers. From your first day, you will enjoy competitive compensation, complimentary access to our facilities, extensive training programs, and generous employee discounts on a variety of products and services.

Employee Benefits Overview


• Outdoor Perks: Free access for employees, discounted tickets for friends and family, and complimentary lessons

• Additional discounts on lodging, dining, equipment, and transportation

• Retirement Savings Plan

• Support Programs for Employees

• Comprehensive training and career development

• Employee Referral Incentives

For further details, please refer to the Benefits Eligibility Summary.

Position Summary:

The Retail Operations Supervisor plays a crucial role in delivering exceptional customer service in alignment with company standards, driving sales, managing inventory, and protecting company assets. This position serves as the lead for the retail department, ensuring optimal inventory levels are maintained.

Key Responsibilities:

  • Drive sales and uphold a high standard of guest service.
  • Oversee the opening and closing procedures of the store.
  • Analyze sales trends and implement strategies for growth.
  • Manage inventory control and strive to meet or exceed inventory targets.
  • Adhere to cash handling protocols and loss prevention policies.
  • Lead the sales floor team and oversee the rental process.
  • Act as a mentor, providing training and guidance to the sales team.
  • Deliver outstanding customer service to all guests.
  • Ensure accurate pricing and promotion updates.
  • Restock merchandise on shelves, counters, or displays.
  • Perform other related duties as assigned.

Qualifications:

  • Previous experience in retail sales is required.
  • Experience in the snow sports industry is preferred.
  • Fluency in spoken and written English is essential.
  • Ability to stay informed about products and trends in the industry.
  • Commitment to providing exceptional customer service.
  • Basic computer proficiency is necessary.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.

The expected compensation for this role is competitive and based on various factors.

Vail Resorts is committed to equal opportunity employment. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.

Requisition ID: 502796
Job Code Function: Store Operations



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