Night Auditor- Lead Guest Services

1 day ago


Kansas City, Missouri, United States Crowne Plaza KC Downtown- Kansas City, MO Full time
Job Description
The Night Auditor plays a critical role in ensuring the seamless operation of our front desk during overnight hours. This position requires excellent communication skills, attention to detail, and the ability to multitask while maintaining a high level of customer satisfaction.

Responsibilities:
- Check-in and check-out guests, issuing room keys and processing payments accurately.
- Resolve guest issues and concerns in a timely and professional manner.
- Maintain accurate records of guest interactions, including check-ins, check-outs, and room assignments.
- Process cash and credit card transactions securely and efficiently.
- Collaborate with other departments to ensure efficient and effective operations.

Requirements:
- High school diploma or equivalent required.
- Previous experience in a hospitality setting, preferably as a night auditor or front desk representative.
- Excellent communication and problem-solving skills.
- Basic computer skills and knowledge of property management systems.
- Ability to work a flexible schedule, including nights, weekends, and holidays.

About Our Team
Crowne Plaza Kansas City Downtown is committed to delivering exceptional guest experiences and fostering a positive work environment. Our team is passionate about innovation, collaboration, and continuous improvement.
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