Front Desk Operations Manager

24 hours ago


Kansas City, Missouri, United States Marquee Hospitality Full time
Job Overview

Marquee Hospitality is seeking a skilled Night Auditor/Guest Service Agent to join our team. This role involves ensuring seamless front desk operations during the overnight shift, from 11 pm to 7 am.

Key Responsibilities
  • Register guests and make reservations according to hotel policies
  • Prepare and complete daily reports, including balancing transactions and conducting security walks
  • Provide exceptional guest service and handle requests in a timely manner
  • Maintain accurate records and reports, adhering to hotel standards
Requirements
  • At least 1 year of progressive experience in a hotel or related field required
  • High School diploma or equivalent necessary
  • College coursework in a related field preferred
  • Previous supervisory responsibilities beneficial
Working Conditions

This role requires working independently with minimal supervision, problem-solving, and troubleshooting skills are essential. The successful candidate must be proficient in Windows operating systems, company-approved spreadsheets, and word processing software.

The estimated salary for this position is $45,000 - $60,000 per year, based on the location and industry standards. Benefits include opportunities for professional growth and development within Marquee Hospitality.


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