Hotel Night Auditor and Front Desk Associate
1 week ago
Company Overview: KMG Hotels is a premier lodging company founded in 2000, committed to growth by exceeding the expectations of our associates, guests, and partners.
Job Title: Hotel Night Auditor and Front Desk Associate
Estimated Salary: $18-$22 per hour, depending on experience and qualifications.
About the Job: We are seeking a highly motivated individual to join our team as a Night Auditor and Front Desk Associate. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences, resolving issues promptly, and maintaining high standards of customer satisfaction.
Responsibilities:
- Handle front desk duties, including check-in, check-out, and room assignments;
- Process payments, handle guest complaints, and resolve issues efficiently;
- Maintain accurate records, perform audits, and reconcile transactions;
- Provide exceptional customer service, responding to guest inquiries and concerns in a professional and courteous manner;
- Collaborate with colleagues to achieve departmental goals and objectives.
Required Skills and Qualifications:
- High school diploma or equivalent required; some college education preferred;
- Previous experience in hospitality or customer-facing roles is essential;
- Excellent communication and problem-solving skills;
- Ability to work effectively in a fast-paced environment, handling multiple tasks simultaneously;
- Basic math skills and accuracy when handling cash and credit transactions.
Benefits:
- A competitive hourly rate, plus opportunities for advancement within the company;
- Comprehensive training programs to enhance your skills and knowledge;
- A dynamic and supportive work environment, promoting teamwork and collaboration;
- Access to exclusive travel benefits and discounts at Hilton hotels worldwide.
KMG Hotels Culture:
KMG Hotels is a company committed to creating an environment where all associates are valued and respected. Our core values include honesty, integrity, and a strong commitment to excellence. If you share these values and are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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