Hotel Night Auditor and Front Desk Associate

1 week ago


Kansas City, Missouri, United States KMG Hotels Full time

Company Overview: KMG Hotels is a premier lodging company founded in 2000, committed to growth by exceeding the expectations of our associates, guests, and partners.

Job Title: Hotel Night Auditor and Front Desk Associate

Estimated Salary: $18-$22 per hour, depending on experience and qualifications.

About the Job: We are seeking a highly motivated individual to join our team as a Night Auditor and Front Desk Associate. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences, resolving issues promptly, and maintaining high standards of customer satisfaction.

Responsibilities:

  • Handle front desk duties, including check-in, check-out, and room assignments;
  • Process payments, handle guest complaints, and resolve issues efficiently;
  • Maintain accurate records, perform audits, and reconcile transactions;
  • Provide exceptional customer service, responding to guest inquiries and concerns in a professional and courteous manner;
  • Collaborate with colleagues to achieve departmental goals and objectives.

Required Skills and Qualifications:

  • High school diploma or equivalent required; some college education preferred;
  • Previous experience in hospitality or customer-facing roles is essential;
  • Excellent communication and problem-solving skills;
  • Ability to work effectively in a fast-paced environment, handling multiple tasks simultaneously;
  • Basic math skills and accuracy when handling cash and credit transactions.

Benefits:

  • A competitive hourly rate, plus opportunities for advancement within the company;
  • Comprehensive training programs to enhance your skills and knowledge;
  • A dynamic and supportive work environment, promoting teamwork and collaboration;
  • Access to exclusive travel benefits and discounts at Hilton hotels worldwide.

KMG Hotels Culture:

KMG Hotels is a company committed to creating an environment where all associates are valued and respected. Our core values include honesty, integrity, and a strong commitment to excellence. If you share these values and are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.


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