Hotel Front Desk Representative

2 days ago


Kansas City, Missouri, United States Crowne Plaza KC Downtown- Kansas City, MO Full time
Job Summary
We are seeking a skilled and customer-focused Night Auditor to join our team at Crowne Plaza Kansas City Downtown in Kansas City, MO. This is a full-time opportunity with an estimated salary of $45,000 - $55,000 per year.

This role is responsible for ensuring the smooth operation of our front desk during overnight hours, providing exceptional guest service, and maintaining accurate records. As a Night Auditor, you will be the first point of contact for guests, answering phone calls, resolving issues, and providing information on hotel services and room locations.

Key Responsibilities:
- Check guests in, issue room keys, and provide information on hotel services and room location.
- Ensure required identification is taken from guests at check-in in line with local legislative requirements.
- Answer phones in a prompt and courteous manner.
- Up-sell rooms where possible to maximize hotel revenue.
- Record guest preferences in the system.
- Check guests out, including resolving any late or disputed charges.
- Accurately process all cash and credit card transactions using established procedures.

Qualifications and Requirements
- High School diploma /Secondary qualification or equivalent.
- Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
- Ability to perform basic computer skills to operate various property management and reservations systems.
- Strong communication skills are essential when interacting with guests and employees.

About Us
Crowne Plaza Kansas City Downtown offers a dynamic work environment with opportunities for career growth and professional development. Our team is passionate about delivering exceptional guest experiences and providing a safe and welcoming space for all.

What We Offer
- Competitive salary: $45,000 - $55,000 per year.
- Medical/Dental/Vision benefits.
- Vacation & Holiday Pay.
- Same-day pay available.
- Employee Assistance Program.
- Career Growth Opportunities/ Manager Training Program.
- Reduced Room Rates throughout the portfolio.
- Third Party Perks (Movie Tickets, Attractions, Other).

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